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Creating Customer Focused Teams, Part 1

Strategy Driven

JULY 25, 2012

Seven essential rules for effective strategic planning. I first saw this term used in the book Raving Fans by Ken Blanchard. With humor, real-world examples, and step-by-step guides, the book explains: How to make mission, values, and BHAGS relevant to daily organizational life. What is a Raving Fan Customer?

Team 51
Team BHAG Blanchard Airlines 51
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Loud and Clear: Six Tips for Communicating in a Way That Truly.

Strategy Driven

NOVEMBER 15, 2010

Ken Blanchard Co-author of The One Minute Manager and Golden Gavel Award recipient “Finally! While I think I’ve come a long way on that journey, I never fully understood what it takes to be a world-class communicator until I read Nancy Duarte’s Resonate. Thanks, Nancy!” Someone has incorporated the power of story into presentations!”

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Tips Audience Newsletter Armstrong 62
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