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Creating Customer Focused Teams, Part 1

Strategy Driven

Seven essential rules for effective strategic planning. I first saw this term used in the book Raving Fans by Ken Blanchard. A ‘raving fan customer’ is a customer that is excited about the company’s service delivery and product way beyond normal. How to transform groups into high-performance teams.

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Loud and Clear: Six Tips for Communicating in a Way That Truly.

Strategy Driven

Ken Blanchard Co-author of The One Minute Manager and Golden Gavel Award recipient “Finally! Improve productivity, Enhance the bottom line… StrategyDriven Premium Subscriber Login Align Your Organization and Become StrategyDriven! Thanks, Nancy!” Someone has incorporated the power of story into presentations!”

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Hope Is a Strategy (Well, Sort Of)

Harvard Business Review

Last year at BIF-7, Angela Blanchard 's phrase, " You can't build on broken " became our rallying cry. I'm a passionate attendee of the Business Innovation Factory 's annual conferences. Two years ago, at BIF-6, my friend Carmen Medina 's phrase, " Optimism is the greatest act of rebellion " became the mantra. They succeeded. Yeah, right.

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Embracing Collaborative Intelligence for Effective Team Leadership

CO2

The Essence of Team Leadership: Beyond Individual Brilliance “None of us is as smart as all of us,” famously stated by Ken Blanchard, captures the essence of collaborative team leadership. This post outlines three critical steps to turn a gathering into a productive, purpose-driven meeting.

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