Tim Milburn

MAY 15, 2012

Based on my conversations with leaders around the globe–which are reflected in my newest book, The Twelve Absolutes of Leadership –and given my experience as CEO of Korn/Ferry International, I can attest to the power of purpose. Companies, after all, are in the business of making profits. Purpose is the soul of leadership.

Leadership 162

Leadership CEO Strategy Long-term 162

The Practical Leader

FEBRUARY 20, 2012

Search Amazon for books on happiness and you’ll find over 22,000! The cover of the January-February 2012 Harvard Business Review featured a yellow smiley face with dollar signs as crinkles at each end of the smile. Superimposed on the face is the title “The Value of Happiness: How Employee Well-Being Drives Profits.”

Review 65

Review GDP Positioning Follow-up 65

Strategy Driven

FEBRUARY 6, 2015

A criticism of performance metrics is that when the value of information is computed using mathematical methods, it shows that even performance metrics professionals choose measures that have little value. This is referred to as the ‘measurement inversion.’ Organizations measure quality by overall involvement.

Quality 50

Quality Metrics Strategic Planning TQM 50

Mills Scofield

OCTOBER 22, 2012

I’m privileged to have one of the very first, hot off the press, copies of Josh Allan Dkystra’s new book, Igniting the Invisible Tribe. It’s a fabulous, must read book on how the world of ‘work’ can, and should, evolve and what we can do, with practical real questions to answer, to make that happen.

Long-term 157

Long-term Books Resistance Tools 157

Strategy Driven

JULY 7, 2014

Give perceived value beyond price. I need to know how I win, produce, and profit as a result of purchase. Once I purchase, show me more and tell me more about how I can use, produce more, and profit more from what I own. Any other measurement is bogus. Review this list and rate yourself between 1 and 10.

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

OCTOBER 1, 2012

Profitable. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. They’re still in the Stone Age measuring ‘ROI.’

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Marshall Goldsmith

FEBRUARY 8, 2018

Author or editor of 29 books. Liz Wiseman – Author of the best-selling books: Rookie Smarts and Multipliers. Author of several New York Times and Wall Street Journal best-selling books. Regular contributor to Harvard Business Review. Non-profit CEOs. Author of three books on nation building.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

OCTOBER 6, 2016

To help them in their new roles, companies spend almost $14 billion a year on courses, books, videos, coaches, tests, and executive education programs — and such spending rose 10% last year. A matrixed organization forces leaders to collaborate beyond boundaries. But there’s little evidence that much of this works.

Leadership Pipeline 12

Leadership Pipeline Leadership After Action Review Pharmaceuticals 12

Harvard Business Review

SEPTEMBER 17, 2012

Writing in the MIT Technology Review , Dan Lyons accuses Apple of milking profits at the expense of investing in innovation. Sure, Apple may spend less of its revenue on R&D — but Apple's profits outpace Google's revenues. Moreover, measuring total R&D expenditure doesn't tell you whether that R&D spend is effective.

Review 8

Review Advertising Reputation Reference 8

Harvard Business Review

JANUARY 10, 2011

To usher in the new year, an exciting occasion: my new book, The New Capitalist Manifesto , has been published by HBR. And, of course, my awesomely talented editors here at Harvard Business Review , in particular Sarah Green, without whom my manuscript would have remained little more than a series of meandering scribblings.

Porter 17

Porter Short-term Senge Hamel 17

Michael Lee Stallard

MAY 26, 2019

Research reported in Harvard Business Review found that half of CEOs report feeling lonely and 61% of those CEOs believed it hindered their performance. In measured amounts, stress serves to ready the nervous system for the task at hand. In a review of 83 studies on addiction with at least 500 subjects, Sussman et al.

System 297

System Mayo Organization Stress 297

Terry Starbucker

APRIL 25, 2010

All the measurements and the metrics that we hold each other accountable to are very powerful forces, and quite necessary ones. Getting that smile, that thank you, and ultimately, that public pat on the back, has an intrinsic value that goes beyond “ the job&# , and into the territory of personal happiness. Popularity: 2% [ ?

Letter 254

Letter Metrics Blog Open-book 254

Modern Servant Leader

JUNE 15, 2018

He has encouraged my work here and been a sounding board through some of my toughest moments in the servant-leadership movement and beyond. Larry's Leadership Books Books 36:08. Larry has written a ton of books and knows a great deal about Greenleaf’s views on servant-leadership. Larry's work at Gonzaga Gonzaga 32:08.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

OCTOBER 9, 2015

There is no control group; we can’t compare the performance of America with short-termism to that of America devoid of short-termism — or even prove beyond a doubt that short-termism exists in the first place. ” A Review of Relevant Studies. The data is often contradictory.

Hedge 8

Hedge Short-term Long-term EPS 8

Modern Servant Leader

JUNE 15, 2018

He has encouraged my work here and been a sounding board through some of my toughest moments in the servant-leadership movement and beyond. Larry's Leadership Books Books 36:08. Larry has written a ton of books and knows a great deal about Greenleaf’s views on servant-leadership. Larry's work at Gonzaga Gonzaga 32:08.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

QAspire

AUGUST 3, 2010

Deming opined that everything that is critical for business performance may not be measurable. In both cases, generating revenue and profit margins are equally important. I deeply believe and live by it, that what matters the most cannot be measurable. How do you measure, that your clients feel great when interacting with you?

Deming 158

Deming Quality Blog Directory 158

Harvard Business Review

MARCH 27, 2018

But with more personal data concentrated in fewer companies, hackers, marketers, political consultants, among others, have even greater incentives to find ways to circumvent or breach the dominant firm’s security measures. As a result, the data-opolies’ monopoly profits will likely increase, at our expense. Loss of trust.

Company 11

Company Advertising Incentives Engineering 11

Strategy Driven

JANUARY 29, 2016

Sales force transformation can be the key to driving market-leading profits and top-line growth. But it is not for the faint-hearted, as we outline in our stories and lessons learned in our book, 7 Steps to Sales Force Transformation. Review the steps and begin to articulate the potential drivers and vision. What Do I Do Now?

Metrics 50

Metrics Marketing Strategy Case Study 50

Harvard Business Review

JANUARY 15, 2015

Hence, attention without relation is like revenue without profit: malinvestment. Connection means going beyond the strictures of marketing, and literally forging living, breathing relationships. Or you can use it to build a book club, or a running group, a support group, a counseling center, a peer-funded scholarship.

Strategy 8

Strategy Porter Marketing Fashion 8

Strategy Driven

APRIL 17, 2015

It reviews the Addictive System, the company way and the organization as an addict. That return on shareholder investment is the only true measure of a company’s worth. The feeling is that nothing is beyond their capacity to succeed (defined in their minds as crushing all other competition). Narcissism.

Self-aware 50

Self-aware System Learning-by-Doing Bottom-up 50

Harvard Business Review

MARCH 21, 2018

Underneath it all, many business leaders have an implicit but unfounded belief that, while it is necessary to reduce workplace injury risk, there is a trade-off between profits and the expenditures necessary to keep workplaces safe. CEO Ellen Kullman came to see me and promised a top to bottom review of the DuPont safety program.

Operations 16

Operations Chemicals CEO Metrics 16

Strategy Driven

FEBRUARY 4, 2011

Trees with thicker bases and deeper roots will sprout greener (be profitable), shed less often (fewer corporate flaws) and live longer (dominate its industry). This book states the case for more of a macro-focused approach to management. 99% of all internet websites do not make a profit. Operational Statistics.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

JULY 27, 2012

Clayton Christensen's book How Will You Measure Your Life has turned into a well-deserved best seller. Beyond drawing individual lessons from the book, corporate leaders should turn the central framing question on their organizations — asking how they will measure their company's lives. Short-term profits.

Christensen 13

Christensen Company Consensus Gilbert 13

Strategy Driven

MARCH 4, 2011

Trees with thicker bases and deeper roots will sprout greener (be profitable), shed less often (fewer corporate flaws) and live longer (dominate its industry). It reviews the Addictive System, the company way and the organization as an addict. That return on shareholder investment is the only true measure of a company’s worth.

Bottom-up 58

Bottom-up System Learning-by-Doing Execution 58

Harvard Business Review

DECEMBER 31, 2012

Marketing promotions don't resonate and can't be tied to measurable results. In doing research for my book , I found that companies who are attracting buyers in today's hyper-connected world are developing new approaches and competencies that focus on one thing: customers. In particular, getting customers to market and sell for you.

CEO 8

CEO Airlines Marketing Software 8

Harvard Business Review

NOVEMBER 29, 2012

Joseph Weintraub, a professor of management and organizational behavior at Babson College and coauthor of the book, The Coaching Manager: Developing Top Talent in Business , agrees: "We need to constantly look for opportunities to stretch ourselves in ways that may not always feel comfortable at first. Get the right help.

Skills 16

Skills How To Learning-by-Doing Case Study 16

Harvard Business Review

OCTOBER 16, 2018

Welcome to the Harvard Business Review Analytic Services Quick Take. That investing in employee engagement is an actual business imperative, and it has real, measurable ROI. We measure it. Measurement and metrics challenge every company, so how do you measure efforts to build a great experience for employees?

Technology 10

Technology Consultative Content Human Capital 10

Roundtable Talk

JULY 21, 2010

Measure values as part of performance… 50% of a Zappos.com employees review is based on fit with culture and how they are helping advance/uphold the culture. By focusing his team on a higher purpose than profits, you move from “needing to motivate people to get things done” to “inspiring them to want to do things beyond expectations”.

CEO 46

CEO Retail Mission Statement Blog 46

Harvard Business Review

NOVEMBER 19, 2018

They’re more productive , more profitable , more innovative , and they pay better. But the rise of big companies — and the resulting concentration of industries, profits, and wages — goes well beyond tech firms and is about far more than antitrust policy. Andrew Brookes/Getty Images. Policymakers have noticed.

Software 8

Software Company Competitive Advantage Henderson 8