Strategy Driven

APRIL 24, 2014

LDRSHIP is an acronym for the seven core values of the U.S. Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. These values were foundational to many of my business decisions. Developing this trust starts with loyalty. This loyalty I describe is behavioral. Did it empower you?

Development 59

Development Team Loyalty Due Diligence 59

Strategy Driven

DECEMBER 23, 2013

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. Customer centricity as a strategy reorients the entire business-operating model around the customer; it means understanding the customer’s point of view and respecting the customer’s interest.

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

NOVEMBER 13, 2013

Dig hard into your operation to see what’s wrong. Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. Your manufacturing manager has been producing your widgets for what seems like forever.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Strategy Driven

FEBRUARY 9, 2015

The receptionist or telephone operator. Accounting can play a major role in customer loyalty. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! . Book value is not guaranteed.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50