Strategy Driven

JUNE 2, 2014

Customer loyalty. Coach them; don’t manage them. MAJOR CLUE: The quality of salespeople and willingness of management to help and support are more than half of the answers. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. biggest issues facing salespeople today are: 1.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

APRIL 14, 2014

Will senior or executive management buy in? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Reputation 64

Reputation Loyalty Proposal Customer Loyalty 64

Strategy Driven

MARCH 24, 2014

Concentrating on customer value also has a positive internal effect. When customers are happy and feel valued, it creates a loyalty-base of customers AND employees. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Profit is way more than money. Gitomer and Buy Gitomer.

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

Strategy Driven

JUNE 8, 2015

I get loyalty by giving loyalty. And so your first challenge is to book a DAILY hour with yourself. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! . About the Author.

Open-book 50

Open-book Loyalty Mission Statement Customer Loyalty 50

Strategy Driven

MARCH 30, 2015

And salespeople continually beat their heads against the wall, and sales managers continually demand more activity, even as foolish as cold call, in order to get their numbers up, when in fact numbers do not go up from 9 to 5, unless they are with existing customers. Books typically valued from $14.95 – $29.95

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JUNE 15, 2015

I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” I’m going to write a book on time management entitled, You Already Know What to Do, You’re Just Not Doing It. You don’t need a course in time management (which by the way I consider the biggest waste of time). About the Author.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

JANUARY 5, 2015

PERSONAL NOTE: When I saw the statistic that 68% of Facebook usage is mobile, I realized the revolution was in full swing and those not playing hard would lose sales, loyalty, goodwill, reputation, and profit. My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. Customers are social.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JUNE 9, 2014

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. Teach customer loyalty, not customer satisfaction.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

AUGUST 24, 2015

Employees are not present to serve management or reinforce bureaucracy. Strong Core Value s: Values of respect, loyalty, and integrity are embedded in leadership behaviors toward employees, and infuse the organization. Managers have the ability to track progress toward department goals. Consider leaving a comment!

Organization 50

Organization Human Resources Bureaucracy Competitive Advantage 50

Strategy Driven

JUNE 15, 2015

John founded OptifiNow to solve a common problem of enterprise customers – the shared struggle of managing national and global sales teams with brand and legal compliant messaging. Books typically valued from $14.95 - $29.95 Book value is not guaranteed. Pricing Strategy: Pricking the Veil of Value Exchange.

Marketing 50

Marketing Discount Competitive Advantage Audience 50

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ ’ All employees feel valued and are happy to serve. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Why is this eye opening? Because it’s not fancy! It’s natural.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

DECEMBER 23, 2013

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. Managing Change : Because technology is constantly evolving, it is imperative that companies – especially IT organizations – adapt these new technologies and build an expertise around them.

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

SEPTEMBER 16, 2013

A coach and a teacher, not a manager or a boss. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

NOVEMBER 25, 2013

I define churn as management’s inability to keep customers loyal. Why doesn’t management have the intestinal fortitude to present that as a dollar amount? Customer relationship management is the most purchased, least-used, and least-adopted software in the history of computers. Book value is not guaranteed.

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. Your manufacturing manager has been producing your widgets for what seems like forever. Books typically valued from $14.95 – $29.95

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

FEBRUARY 24, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 51

Customer Loyalty Competitive Advantage Travel Seminar 51

Strategy Driven

MARCH 6, 2015

If you cannot take the dirtiest job in any company and do it yourself, then you will never become ‘management.’ The management that takes steps to ‘fix themselves’ rather than always projecting. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Mentor 50

Mentor Succession Benchmarking Long-term 50

Strategy Driven

JANUARY 30, 2014

On the other hand, mutual loyalty builds on itself, producing a positive spiral that can produce extraordinary results. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Management and Leadership – Leadership Lessons from the United States Naval Academy: 24/7/365.

Chief Executive Officer 50

Chief Executive Officer Delegation Politics Competitive Advantage 50

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

AUGUST 31, 2015

Serial winners prove their value by finishing. It’s how they earn the best things in life—trust, respect, loyalty, confidence and opportunity. Books typically valued from $14.95 - $29.95 Book value is not guaranteed. Human Performance Management Best Practice 12 – Conservative Decision-Making.

Competitive Advantage 50

Competitive Advantage Greenleaf Long-term Short-term 50

Strategy Driven

MAY 12, 2014

Because none of those things existed when Hill penned this classic self-help book. Yet somehow the book has managed to sell more than 100 MILLION copies over the past seven decades. To receive all the wealth in the book, you have to get over the fact Think and Grow Rich was written 70 years ago. Gitomer and Buy Gitomer.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Strategy Driven

JULY 6, 2015

A higher level membership that attracts more of the high-level business owners and managers. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! . Books typically valued from $14.95 - $29.95

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

FEBRUARY 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Succession 50

Succession Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JUNE 30, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

JULY 15, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Strategy Driven

JANUARY 19, 2015

FORTH FAILURE: Senior management has not endorsed or used the process. Senior management won’t use the process themselves. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

MARCH 17, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Self-aware 51

Self-aware Follow-up Customer Loyalty Document 51

Strategy Driven

APRIL 20, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Customer Loyalty 50

Customer Loyalty Competitive Advantage Sharpe Seminar 50

Strategy Driven

NOVEMBER 18, 2013

This is not as difficult as it sounds, especially if you can apply internal pressure to senior management where your product will be used. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

MARCH 9, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Audience 50

Audience Customer Loyalty Competitive Advantage Skills 50

Strategy Driven

FEBRUARY 16, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Books typically valued from $14.95 – $29.95

Real Estate 50

Real Estate Customer Loyalty Competitive Advantage Tips 50