Terry Starbucker

MAY 29, 2011

I always think of Dick Winters around Memorial Day, ever since I read Steven Ambrose’s great book “Band of Brothers&# 13 years ago. They key to a successful leader is to earn respect–not because of rank or position, but because you are a leader of character. True satisfaction comes from getting the job done. Hang Tough!–Never,

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Terry Starbucker

MAY 6, 2012

Chances are you’ve read one, two, or more of these books looking for answers that resonate and inspire. Channel frustration positively – You are not always going to get your way, or always succeed. As you read these I’m sure they bring to mind several of the lessons you might have seen in all those books.

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Loyalty Learning-by-Doing Mentor Policies 411

Terry Starbucker

FEBRUARY 16, 2011

So it was with great interest that I recently read her latest book, “ The Entrepreneur Equation “ The book is a wonderful distillation of all that advice she has given over the years, well sequenced and organized. There’s a great chart in the book that breaks this down perfectly. But it’s rarely so.

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Entrepreneur Venture Funding Finance Books 273

Terry Starbucker

JANUARY 13, 2013

The book is a fascinating deep dive into many aspects of Facebook’s meteoric success, but I was particularly interested in her perspectives on the importance of great leadership. In reality, hacking just means building something quickly or testing the boundaries of what can be done.

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CEO Word of Mouth Marketing Leadership IPO 335

Terry Starbucker

NOVEMBER 24, 2013

The lessons came the hard way ( see my e-book for one particular mistake that took months to undo). There are a LOT of resources out there that can bring an additional perspective to the real life day to day experiences, and shape and alter the development in a positive way. But outside training also has some big drawbacks.

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Leadership Development Development Seminar Leadership 305

Terry Starbucker

DECEMBER 22, 2013

Last summer, the local startup Treehouse , a producer of online education courses, decided to create a no-boss workplace by eliminating all the manager positions from its 61-person workforce, thus creating the ultimate “flat” organizational structure. That’s right – aside from the CEO, there are zero managers.

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Terry Starbucker

AUGUST 20, 2018

Imagine the “grease” effect of everyone knowing what the main goals are, how they are connected with the core values of the business, and how the achievement of those goals will positively effect them, well beyond their paycheck. That’s the definition of Total Enterprise Alignment. And the Flywheel Effect will be so much easier to achieve.

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Collins Definition Goal Process 171

Terry Starbucker

JUNE 24, 2012

For day after day, month after month, and year after year I would bound into a meeting room at 7 or 8 AM in the morning, full of positive energy and feeling like I had the best job on earth, showing the way for the group sitting in front of me. And so, showing exuberance was never a problem. Do you think that attitude made a big difference?

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Terry Starbucker

OCTOBER 20, 2013

It was wonderful to read comments on my posts, both positive and negative, because they helped me refine my leadership thinking. Because after all, how many times do we typically get a chance to do that in the course of a busy day? And because my writing was placed in this public place, there was an additional awesome benefit.

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Document Drucker Maturity Blog 308

Terry Starbucker

NOVEMBER 25, 2012

Conversely, when things go well, the praise is always on them (Think Jim Collins and his concept of the Level 5 leader in his book “Good to Great”). And it all must be delivered with a measured positivity that instead of oozing hubris or folly, passes on a quiet confidence and determination.

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Team Collins Leadership Active Listening 392

Terry Starbucker

APRIL 23, 2017

4 ) Study your policy and procedures manual – I know, this is like reading the phone book – boring, boring, boring. 5 ) Read your employee handbook – You oversee a lot of employees – there are a lot rules, policies , and official company positions that everyone should follow – do you know what they are?

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Performance Review Handbook Policies Review 270

Terry Starbucker

MAY 9, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leaders as Teachers: Two Things You Absolutely, Positively Must Do To Be Effective by Starbucker on May 9, 2010 As someone who loves to read, I can get leadership advice from the strangest places. What are these two things?

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Positioning Learning-by-Doing Advice Metrics 290

Terry Starbucker

MARCH 27, 2011

To measure, track, and manage the best measurement of customer satisfaction, the Net Promoter Score - About 2 years into the callback program I “discovered&# the Net Promoter Score (NPS) , based on a book called “ The Ultimate Question &# by Fred Reichheld. All this from a single phone call? One conversation with a customer?

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Benchmarking Survey Power Media 283

Terry Starbucker

MARCH 15, 2015

And so, when mistakes happen, or some jobs aren’t done well, the leader’s first question shouldn’t concern motivation or incompetence – it should be: Did we do everything we could to put that person in the best position to succeed, and demonstrate that pride? Because if we didn’t, then we’re taking pride out of the equation. Author Jon R.

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Motivation Environment Leadership Examples 150

Terry Starbucker

DECEMBER 27, 2015

If you look that up in the accounting standards book , it will tell you that “(auditors) need to overcome some natural tendencies—such as overreliance on client representations—and biases and approach the audit with a skeptical attitude and questioning mind. That’s just the way of the world.

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CPA Webinar Real Estate Banking 150

Terry Starbucker

NOVEMBER 14, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The Leader’s Power of Positivity – Turning Gray into Great by Starbucker on November 14, 2010 Yesterday my wife and I arrived in Portland Oregon for the first time as residents. And THAT is the incredible power of positivity.

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Positioning Power Blog Energy 306

Terry Starbucker

NOVEMBER 29, 2015

So for most leaders who have been through any kind of training, or read any kind of leadership books or manuals, it feels like a “slam dunk” win to sit in a meeting and ask that question. Note: On December 8th I’ll be co-hosting my very first More Human Leadership webinar with Dr. Kathy Cramer of Lead Positive.

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Open-book Webinar Consensus Proposal 150

Terry Starbucker

NOVEMBER 15, 2015

I lost some of those battles initially, and got myself into a lot of hot water by meddling too much (I write about one of my more “favorite” ones in my E-book). PS: On December 8th I’ll be co-hosting my very first More Human Leadership webinar with Dr. Kathy Cramer of Lead Positive. I had to trust other people!

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COO Webinar Leadership Team 150

Terry Starbucker

JUNE 7, 2015

When I moved here to Portland in 2010 I wasn’t really looking for those folks – I had just gotten out of a long-time corporate career, mostly in the Cable TV business, and was looking to settle into a nice business/leadership consulting practice whilst I kept writing my blog and my book. Be a beacon of positivity.

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Terry Starbucker

MARCH 6, 2014

I certainly think it is OK to talk about areas of improvement – it just needs to be put in a different context, instead of serving as an immediate “negater” of a positive statement. Why do some managers always have to add the “but”, I wonder? The simple sequence of talking points can make a huge difference.

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Terry Starbucker

AUGUST 24, 2011

4 ) Study your policy and procedures manual - I know, this is like reading the phone book – boring, boring, boring (And they’re heavy too). You just HAVE to put something into this, and make those reviews worthwhile, helpful, useful, and beneficial to the recipient.

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Performance Review Handbook Policies Leadership 261

Terry Starbucker

OCTOBER 3, 2010

If a leader is trying to project positivity, humility, graciousness, optimism, openness, and a general good nature, smiling whenever possible is a great place to start. Individuals who embrace these recommendations can’t help but have the positive, engaging aura others want to be around. Better yet, why even have a door at all?

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Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

JULY 5, 2015

Note: This is the 3rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership” The first installment is here , and the second here. . What was coming was going to be the perfect exclamation point to a good year, and our renewed sense of positivity and purpose.

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Terry Starbucker

JULY 16, 2017

I’m pleased to present another chapter from my “More Human” book manuscript. I had to take a hard line position, to save face. “ It’s a personal memoir that traces the discovery and development of my More Human Leadership philosophy, a practice guided by 8 core principles. The calls came fast and furiously. “We

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Leadership Budgeting Newsletter Bottom-up 196

Terry Starbucker

MAY 21, 2017

It’s one of my favorite chapters from my “More Human” book manuscript, a project that has yet to fully see the light of day (and that’s another blog post in and of itself, but I’ll save it for another time).

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Succession Leadership Commitment Travel 253

Terry Starbucker

APRIL 9, 2017

” “Profit”, in the small business world, is essentially putting yourself, as the leader and owner, in a position where the business generates enough cash to not only sustain itself, but sustain you. And so, the books can get jumbled enough to where the path to profit is hard to discern. Hiring right is critical!

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Bottom-up Open-book Document Banking 245

Terry Starbucker

SEPTEMBER 2, 2012

It’s fun to watch once all the pieces are in place, and I’ve been fortunate to have been in that position during my career. There is a lot of time and effort involved, and on the leader’s part it requires commitment, persistence, focus, a positive attitude – and a heck of a lot of patience.

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Team Building Team Metrics Construction 363

Terry Starbucker

AUGUST 25, 2010

In my half-full world, the ability to take positive things out of the errors I make is critical to making my life’s journey a fulfilling one (and, in a more “ground level&# way, my business career a successful one). Now I’m sure your reaction to that is – “ appreciate mistakes? ?&# Sounds like an oxymoron, doesn’t it?

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How To Learning-by-Doing Blog Self-aware 283

Terry Starbucker

JULY 31, 2016

I tweeted her and asked if she would be a guest on my podcast, and she got back to me right away with a “yes” But she even went beyond that, attesting to her great graciousness and positivity, writing to me in an email “ I am excited to work with you on the podcast! You were a great leader, a mentor, and a friend.

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Wilde Webinar Leadership Download 150

Terry Starbucker

MAY 31, 2010

This kind of positive reinforcement provides a psychological boost that can lead to greater and greater achievement, because it plays to basic human needs of acceptance and recognition. It needs to be delivered with high enthusiasm and a positive tone. What is this “leadership wonder drug&# ? Good luck, and good leading!!

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Leadership Shaw Open-book Letter 292

Terry Starbucker

SEPTEMBER 5, 2010

I didn’t know you lost your yearbooks – let me know, I can scan a few things from my books if you need anything. Think of the great movie musicals you have seen – like “ Singin’ in the Rain “, or “ Grease. I did have fun playing the bad guy, although playing a “whaler&# was a pretty big stretch.

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Blog Download Media Energy 241

Terry Starbucker

JANUARY 3, 2010

Over the course of my career I’ve assembled a very handy annual New Year’s “Checklist&# that helps get me focused and ready for the challenges to come in the days and months ahead, and well positioned for success. When’s the book coming out? Thank you again and Happy New Year!

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Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

DECEMBER 27, 2009

Positive Attitude – Smiling, gregarious, pleasant – all through the transaction. And, if all those elements noted above are part of the process, those benefits and go beyond value, and into the realm of lasting positive impressions, and long-time unfailing loyalty. Great story. One that will last a LIFETIME.

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Open-book Price Blog Learning-by-Doing 311

Terry Starbucker

FEBRUARY 8, 2010

If you haven’t read it yet, Simon Sinek wrote a book on the subject. Simon’s book is brilliant, and definitely worth checking out. I wrote an article on the book here, should you be looking for a starting point: bit.ly/55hJZi 55hJZi Anne Wayman February 10, 2010 at 5:17 pm Hmmm… why works in writing too.

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Succession Simon Metrics Tactics 284

Terry Starbucker

APRIL 18, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Square Pegs, Round Holes, and the Peter Principle by Starbucker on April 18, 2010 In 1987, during my first few months as a fledgling executive, my new boss asked (no, ordered) me to read the book “ The Peter Principle ”, by Laurence J.

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Open-book Blog Core Competence Books 222

Terry Starbucker

SEPTEMBER 19, 2010

Most organisations have a specified positions however junior that may be, the expectation is that new hires should fit the role aptly. Being a Hiring Manager, i always wished to give people guidelines on reponsibilites of the position rather than caging them to a specified outlook. “You should do this, this and that.

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Leadership Leadership Styles Self-aware Learning-by-Doing 362

Terry Starbucker

JUNE 20, 2010

For example, if we lead because we like being in a position of power and authority, it’s a safe bet that we’ll emphasize these traits in practice –and maybe even over emphasize them. I found that out myself very early in my career – 2 years after I graduated from college I was given a leadership position that I really wasn’t ready for.

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Motivation Blog Learning-by-Doing Media 173