Strategy Driven

APRIL 16, 2014

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Set Clear, Specific Goals – The leaders must have clear goals and they need to articulate them. Metrics should cause action today.

Metrics 52

Metrics Process BPM KPI 52

Strategy Driven

JUNE 26, 2014

Then list the core products or services delivered by the department. Now identify the processes that produce the core products. Then identify the processes that support the delivery of the core products. Those might now have been my choice, but the organization had these metrics and they worked fine. About the Author.

Process 58

Process Strategy BPM Metrics 58

Strategy Driven

APRIL 2, 2014

When organizations want to build a process culture, they need to identify leaders for each process improvement effort—namely an Executive Sponsor, Process Owner, Project Lead and Business Process Management (BPM) Team Facilitator. He articulates the Improvement Targets, Vision, Scope, and metrics during the Charter phase.

BPM 56

BPM Process Tips Management 56