Chart Your Course

FEBRUARY 19, 2018

In particular, when it comes to improving the customer service experience and streamlining operations, today’s call center agents now have a wide array of tech solutions to resolve these matters. Here are three proven ways today’s call centers can better streamline operations and achieve greater success. Employee Benefits.

Call Center 100

Call Center Operations Software Cost 100

HR Digest

NOVEMBER 26, 2023

Businesses that operate as a collection of independent departments often struggle with cohesion and finding common ground but those with HR as a strategic partner become efficient, uninterruptible success stories. According to Glassdoor , 86 percent of employees consider a company’s reviews and reputation before applying for a job.

Strategic Planning 98

Strategic Planning Reputation Long-term Human Resources 98

Women on Business

JANUARY 24, 2011

For long-term relationship-building, be sure that your values and those of your clients mesh. One half of building business is supplying quality products or services; the other half is skill in building relationships. When negotiation begins, you can further explain the benefits of doing business together. Don’t be timid.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

DECEMBER 11, 2018

Alex, you use a term, digital work crisis, to describe what’s going on in our workplaces today. What do you mean by that term? In fact, only eight percent of companies’ CEOs believe that their business model will remain economically viable if their industry continues to digitize at its current course and speed.

Content 8

Content Crisis Apparel Learning-by-Doing 8

Harvard Business Review

MARCH 29, 2018

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. Our study also helped pinpoint the reasons why companies have found it challenging to be able to hear the message that lean and unstable scheduling is not the best business model. We hope not.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

OCTOBER 2, 2018

Others lack the processes and operational capabilities to target them with personalized communications and experiences. To build a customer-centric culture, business leaders should take six actions: Operationalize customer empathy. The volume, velocity, and variety of customer data that now exists overwhelms many organizations.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12

In the CEO Afterlife

JUNE 10, 2015

If these opportunities lead to a better bottom line and a corresponding stock price hike (even in the short-term), they must be good. We used to call this mode of operation, “doing business by the seat of the pants.” Business Models Change. or so the saying goes. Strategy is Constraining. Intentionally So.

Strategy 100

Strategy Critical Success Factor McKinsey Retail 100