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3 Proven Ways Call Centers Can Better Streamline Operations

Chart Your Course

In particular, when it comes to improving the customer service experience and streamlining operations, today’s call center agents now have a wide array of tech solutions to resolve these matters. Here are three proven ways today’s call centers can better streamline operations and achieve greater success. Employee Benefits.

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Preparing Your Business for COVID-19

Lead Change Blog

There are three cognitive biases, in particular, that you need to watch out for where the COVID-19 pandemic is concerned: Normalcy Bias — The brain causes us to assume things will keep going as they normally have been, and we assess the near-term future based on our short-term past experience. Conclusion.

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How Big Companies Can (and do) Innovate Like a Start-Up

Leading Blog

Re-creating these mindsets inside an established company is challenging because they result partly from the unique pressures and circumstances under which start-ups operate. A good strategy helps a company clarify the tradeoffs that will be needed to make between short-term improvements and long-term opportunities.

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Everything You Need to Know About Oilfield Services

Strategy Driven

From project management to technical support, these firms can help their clients manage the risks and costs of drilling operations. They also offer technological solutions that improve upstream and downstream business processes. Production technicians work on rigs to operate equipment that helps extract and process oil.

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Is Social Accountability Changing Leadership?

Lead Change Blog

Ben & Jerry’s and Patagonia are two such companies that have shifted to becoming B-corps in a bid to be more transparent and socially responsible in how they operate. Consumers are also demanding that business recognizes the impact it has on society and that it aligns the 3P’s—purpose, profit, and planet. Cognitive Empathy.

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5 Leadership Lessons for Every Entrepreneur

Strategy Driven

Deploy Consistency and Long-Term Thinking in All Decisions Defining long-term goals for an entrepreneur is important because you can easily lose sight of the bigger picture in dealing with everyday tasks associated with being at the top. Putting customers at the center of your business model has many benefits.

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5 Tips For Improving Productivity and Lead Generation Within Your Company

Strategy Driven

Operating a business in this regard isn’t easy at all, and this, in many cases, leads to companies becoming stagnant as you get comfortable where you’re at now. This is common and not always the wrong decision; when you’re comfortable and can see that your business model will remain sustainable, why risk anything?