Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Used by permission of HarperCollins Leadership. A common language.

Airlines 115

Airlines Mission Statement Customer Loyalty Mayo 115

Strategy Driven

APRIL 24, 2014

Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. Army Infantry, and later in my career as a Drill Sergeant. Developing this trust starts with loyalty. This established sense of loyalty builds team harmony because of the trust that it creates. This loyalty I describe is behavioral.

Development 79

Development Team Loyalty Due Diligence 79

Harvard Business Review

APRIL 17, 2015

While there are some factors that make social innovation more likely than not — such as intrapreneurs who will champion them — Davis and White find that competing for talent, strong brands, and leadership transitions all correlate with stronger social initiatives.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

MAY 17, 2016

He had started his career in one of those jobs, as a country manager, and worked his way up. No surprise, the data reflected this struggle: Employee loyalty at the front line was the lowest in the company. To find the next wave of growth, they were taking a hard look at their bureaucracy.

Execution 8

Execution Bureaucracy Self-aware CEO 8

Harvard Business Review

JUNE 7, 2016

They pursue what our colleague and loyalty expert Fred Reichheld calls “bad profits” : efforts to extract more money from customers without offering them additional value, making them feel coerced, deceived or misled (think airline baggage fees or excessive banking penalties).

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8