Tanveer Naseer

AUGUST 5, 2014

This is a cultural intervention in which leaders seek out a few employees who are already known to be master motivators, adept at inspiring strategic awareness among their colleagues. These master motivators are invited to recommend specific measures that enable better ways of working.

Motivation 279

Motivation Proposal Stress Goal 279

Strategy Driven

JANUARY 9, 2018

It’s worth your time and energy to find ways that help build a collaborative environment. You don’t know what your employees want or what motivates them unless you ask. Innovate Mundane Tasks. For example, if you have a call center, try sprucing it up by implementing call center gamification.

How To 52

How To Call Center Mentor Brainstorming 52

Harvard Business Review

MARCH 12, 2018

At some point, every leader has dealt with a person — or, worse, a group of people — who has lost motivation. In order to get at the crux of the problem, it’s crucial to understand that as humans we want to feel motivated and to find meaning in the things that we do. Brandon Lyon/Getty Images. We feel more alive.

Motivation 15

Motivation Lean Manufacturing Management System 15

Harvard Business Review

SEPTEMBER 28, 2018

Take our work with Consumers Energy in Michigan. When they asked us to help them figure out why, we spent time with Consumers Energy users in Flint and quickly saw that the billing process was too opaque, with too many unexpected charges. Early signs have been positive, with increases in sales conversion and first call resolution.

Energy 11

Energy Creativity Brainstorming Call Center 11

Harvard Business Review

AUGUST 5, 2014

Point solutions, such as focusing on the call center, the store, or the website, no longer cut it in a multichannel environment, not when delivering excellent customer journeys can increase revenues up to 15 percent and cut costs by up to 20 percent. But the CMO has a unique and critical role to play to deliver the change.

P&L 10

P&L Banking Marketing Call Center 10

Michael Lee Stallard

MAY 24, 2011

Beryl brings goodness into the world by helping hospitals with call center support for doctor referrals and follow-up calls to check on patients who recently underwent treatment. Ann’s energy is boundless. At Beryl they know they’re doing important work.

Content 312

Content Call Center Workshop Learning-by-Doing 312