Harvard Business Review
MARCH 17, 2011
Self-service information management makes sense — to a point. In many cases it only takes a few minutes here and there to "pull" the right information. Employees can manage their own careers and schedules, using on-line benefits management, job posting systems, training, email, scheduling, and so forth.
Harvard Business Review
JANUARY 11, 2011
But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." It was the fulfillment of what Peter Drucker called the Age of the Knowledge Worker.
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