The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
The result is a case study in the cost of ignoring employees. Leadership’s failure to heed their employees. The incident reflects a classic example of focusing too narrowly on one stakeholder group – in this case, shareholders – at the expense of others, notably employees and customers. Per Share Impact : Or $0.35
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