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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

The result is a case study in the cost of ignoring employees. Leadership’s failure to heed their employees. The incident reflects a classic example of focusing too narrowly on one stakeholder group – in this case, shareholders – at the expense of others, notably employees and customers. Per Share Impact : Or $0.35

Airlines 130
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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

Find HR’s hand (in a good way) in everything as an enabler and contributor to operations flowing all the way through to customer/client satisfaction. With a diverse background in human resources, information technology, and operations, his business and leadership acumen is only exceeded by his commitment to making others better.

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10 Elements of a Great Woman’s Leadership Development Program

Great Leadership By Dan

I’ve recently had the opportunity to help design a brand-new open-enrollment Woman’s Leadership Development Program to be offered through the University of New Hampshire’s Executive Development Program. Here are 10 Elements of a Great Woman’s Leadership Development Program: 1. Be Ready with a solid business case.

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. A Case Study Madison, Wisconsin (1981-1993). Step 3: Teach Quality Leadership. Step 4: Start practicing Quality Leadership.

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A Case Study in Strategic Philanthropy

Harvard Business Review

Seven years ago, Bank of America launched Neighborhood Builders ®, a program that provides grants and, more importantly, leadership training to managers of "high-potential" non-profit organizations in the communities where the bank does business. The result has been a clear success. It is both local and national.

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

It applies to service industries and manufacturing operations. Paying attention to quality can realize: Lower operating costs. In order to put a quality program into place, the following steps must be taken: Study the activities of admired companies. Read case studies of Malcolm Baldridge Award winners.

Quality 50
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Recommended Resources – An Interview with Paul Leinwand and Cesare Mainardi, authors of The Essential Advantage

Strategy Driven

Those companies that ‘sweat’ their capabilities continuously improve them and sustainably capture the top-line growth in their industries and, ultimately, market leadership. Companies today operate in a business environment that encourages incoherence. Second, a coherent system focuses strategic investment on what matters.