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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

The result is a case study in the cost of ignoring employees. Ultimately, this lead to the costly operational failure and reputational damage​​. billion Income Percentage : That’s 120% of their operational income that year. In this case, it was clearly IT that had not been heeded. Per Share Impact : Or $0.35

Airlines 130
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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

Find HR’s hand (in a good way) in everything as an enabler and contributor to operations flowing all the way through to customer/client satisfaction. With a diverse background in human resources, information technology, and operations, his business and leadership acumen is only exceeded by his commitment to making others better.

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

A Case Study Madison, Wisconsin (1981-1993). Committee on the Future of the Department formed. Committee on the Future of the Department issues its report and the chief acts on the report. Field operations are decentralized into four areas of the city – central, south, east, north and west. Transformational Steps.

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10 Elements of a Great Woman’s Leadership Development Program

Great Leadership By Dan

Given that I’ve written about how to design great leadership development programs , I thought it might make for an interesting case study to share with readers how I applied a lifetime of leadership development expertise to this program. Here are 10 Elements of a Great Woman’s Leadership Development Program: 1. The right topics.

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A Case Study in Strategic Philanthropy

Harvard Business Review

Bank of America convenes a local committee of bank leaders in each of its 45 Neighborhood Builders markets then uses a short application and lots of on-the-ground research to select two awardees per community per year. And, as a result, we are now able to identify three key reasons why it has been so effective. It is both local and national.

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Flash Case Study: Will a Pilot Program Unleash This Innovation, or Kill It?

Harvard Business Review

Editor's Note: Like HBR's traditional case studies, this online-only "flash" case study dramatizes a dilemma frequently faced by leaders in real companies. We've been co-running the steering committee for this innovation project for almost six months now. I don't think we're ready. This is no time for fear.

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Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?

Harvard Business Review

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. But Ken knew he couldn’t just go to the executive committee asking for more money to staff up.