The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
The result is a case study in the cost of ignoring employees. Early indications, like expanded investments in IT and the addition of the CIO to the executive committee show promise. The root-cause of Southwest’s meltdown? Leadership’s failure to heed their employees. Southwest remains our preferred airline.
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