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We Can't Agree to Disagree

Harvard Business Review

Alignment matters because it decreases the amount of energy it takes to go from A to Z. While you may still get from A to C or even to K with some misalignment, you are living with friction and energy loss. the goals are aligned. The alignment of investors' interests with the executive team's goals.

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

In 2013, we created a global Social Media Center of Expertise (CoE), staffed by about 600 people in five regions from the marketing, communications, and customer care teams, with the goal of enhancing the company’s market-based decision making (part of CEO Mary Barra’s mantra of earning customers for life ). Insight Center.

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