Terry Starbucker

MAY 22, 2016

One year on since our acquisition of our Rocky Mountain cable TV systems, there was a significant operational issue that needed our attention. In 1987, I was hired by a cable pioneer, Jack Kent Cooke, to be the VP of Operations for a cable company he had just purchased with over 400,000 customers scattered in 19 states.

Letter 171

Letter Leadership Call Center Long-term 171

Harvard Business Review

SEPTEMBER 21, 2018

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.

Innovation 8

Innovation Short-term Telecommunications Long-term 8

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 11

COO Sample Telecommunications Automotive 11

Harvard Business Review

AUGUST 23, 2016

Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican. aerospace & defense, industrial conglomerates, textiles); IT & Telecommunications (e.g.,

Politics 8

Politics Committee Telecommunications Diversity 8

Harvard Business Review

JULY 16, 2013

The industry with the greatest skills gap was IT & telecommunications, whose boards are in serious need of international-global expertise and HR-talent management. aerospace & defense, construction & engineering, industrial conglomerates, professional services, textiles); IT & Telecommunications (e.g.,

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8

Harvard Business Review

APRIL 6, 2016

The latest nuclear reactor designs, promising higher safety, longer operating life, and lower operating costs, cost up to $25 billion after factoring in the huge budget overruns. The common idea behind these models is that the company does not have to be the (full) owner of the asset to be its (sole) operator.

Co-Opetition 8

Co-Opetition Operations Cost Technology 8

Harvard Business Review

JULY 31, 2012

Consider the case of a chemicals company. Another might be made up of markets with similar operating cost structures. Local sales managers should be trained on how to use the data from the opportunity map to identify more precisely where they want their reps to spend their time and how they want to size their territories.

B2B 13

B2B Chemicals Analysis B2C 13