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Servant Leadership Observer ? November 2010

Modern Servant Leader

The Modern Servant Leader Servant Leadership & Technology. Leadership. September 20, 2011 Servant Leadership. Servant Leadership Intro. Servant Leadership Academic Programs & Education Opportunities. Servant Leadership. Servant Leadership. Leadership Lessons from a Cracked Pot.

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Turn a C-level Customer Into Your Most Valuable Reference

Harvard Business Review

"Helping my smaller vendors grow and get established is in my interest," notes Patty Morrison , CIO of Cardinal Health — and the kind of dynamic customer advocate ideal for any technology firm. "So When she was CIO at Motorola, for example, the company had public positions on things like use of mobile devices and public safety.

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How to Create True Customer Advocates

Harvard Business Review

Who sells your products or services? And, as buyers increasingly expect to learn about products and services from their peers who are using them, companies are getting more creative at putting their happy customers in front of those buyers. This may seem like a silly question, the answer being of course, the sales & marketing team.

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How to Prioritize Your Innovation Budget

Harvard Business Review

Here’s the scene: A problem has come up with one of your supply chain vendors, threatening to delay timely shipment of your product. At the same time, a potential opportunity appears that, with some exploration and investment, could lead to a new generation of products down the road. Which do you respond to first?

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Breaking Down Data Silos

Harvard Business Review

Every CIO I meet tells me that they are excited at the potential of analytics for their business. Second, data confers insight and advantage. The cross-organizational nature of integrating data means that unless you are working with the support of executive leadership, and leaders across business and IT, you will be frustrated.

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Women: The New Voices of Unions

Women on Business

Workers are getting killed on productivity standards, and they’re terrified to speak out,” She states. Rose Ann also left college to join the workforce and organized cashiers in supermarkets as the first female for the Western Conference of Teamsters. He staged several unions and six million workers to strike from AFL-CIO in 2005.

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Procter and Gamble Minimizes Management Meddling

Harvard Business Review

With not a little pride, Procter & Gamble CEO Bob McDonald and Filippo Passerini, his CIO, told Fortune Brainstorm conference attendees that digital investment had successfully transformed their company's transparency and agility. I couldn't help myself. McDonald's P&G sliced from the pyramid's peak.