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Carey Pellock on HR Leadership for A Better World

HR Digest

The pandemic gave us the opportunity to really test our agility and innovation, and I am proud to say we exceeded expectations, ” she says. “ Several key programs, co-created by management and employees, have set the tone and course for how we have navigated Neustar’s evolution. How did you manage these challenges?

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3 Proven Ways Call Centers Can Better Streamline Operations

Chart Your Course

Of course, existing processes can always be improved upon. While providing first-class customer service is imperative, the main reason most companies rely on a third party to perform these functions is to keep costs down and save on overhead. In this way, putting innovation to work (quite literally) offers other benefits as well.

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Navigator Newsletter #180

Chart Your Course

According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. The amazing thing is there are lots of innovative employees who have great ideas, but most of them go untapped. Limited to five people per class. July Class: FULL. 3:00-4:30 p.m.

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CMI Hong Kong: updates from the board

Chartered Management Institute

The course will be the equivalent of a Level 5 or Level 7 qualification. IALBA also plans to set up tuition courses to coach potential candidates to attain CMI’s Chartered Manager status. IALBA is planning to recruit more teachers to design relevant courses to be offered in the future.

Webinar 98
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How Online Job Hunting Can Make Inequality Worse

The Horizons Tracker

The Matthew Effect is a phenomenon commonly seen in the online world, as tools that ostensibly should lower inequality by giving all people access to fantastic resources, end up benefiting the better off because they have the willingness and ability to better capitalize on these tools.

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Corporate Universities Should Reflect a Company’s Ideals

Harvard Business Review

While these visitors are always intrigued by the commitment and sense of mission they observe, many tend to focus on traditional metrics like the number of classes, the number of participants per year, and the cost. Superficial measures like number of classes or participants or even costs are not a real indication of value.

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How the Navy SEALs Train for Leadership Excellence

Harvard Business Review

Almost every world-class, high-performance organization takes training and education seriously. As an educator, I fear world-class business schools and high-performance businesses overinvest in “education” and dramatically underinvest in “training.” But Navy SEALs go uncomfortably beyond. That scares me.