Center for Creative Leadership

MAY 19, 2019

In an effort to better understand when and how corporate cultures change, CCL and corporate leaders surveyed a group of global VPs and directors in HR, Learning & Development, Leadership, and Talent Management. Why Companies Change Their Culture. Technology trends. For most companies, this type of gradual change is the norm.

Altman 76

Altman Decentralization COO Restructuring 76

Mills Scofield

FEBRUARY 8, 2013

Last month, we learned about Geneca's journey into creating a culture of innovation within the company. I began researching companies that were successfully implementing this kind of program. In a nutshell, The Little Give teams up Edelman employees to develop PR programs for local nonprofits focused on children and youth.

Ryan 130

Ryan PR Project B2B 130

Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? That's what we found when we studied the top management teams of companies in Europe over the past three years. Few European companies have COOs, although their numbers appear to be growing.

COO 12

COO Sample Telecommunications Automotive 12

Women on Business

JANUARY 17, 2011

Furthermore, of the 535 highest paid and most senior positions at those companies, only 5.8% One more disheartening statistic shows that only 26% of those companies have at least one woman in an executive officer’s position (e.g., CEO, CMO, COO, CIO, CFO, etc.), CEO, CMO, COO, CIO, CFO, etc.), in the prior year).

Press Release 113

Press Release Discount PR Directory 113

Marshall Goldsmith

FEBRUARY 8, 2018

Authority on new technology and communication. 14th Administrator, United States Agency for International Development. US News and World Report #1 Best Hospital in the United States – Fortune ‘100 Best Companies to Work For,’ 14 consecutive years. Garry Ridge – CEO, WD-40 Company. Faculty of Columbia Business School.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

JANUARY 28, 2015

This all-too-familiar story illustrates the challenge facing companies — especially customer-facing companies. Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. .”

COO 8

COO Planning Metrics Call Center 8

N2Growth Blog

MARCH 23, 2010

Most companies can claim an element of success in some aspect of CRM proficiency such as sales force automation, database marketing, development of a knowledgebase, etc., but the reality is that most companies absolutely miss the boat in harnessing the true power of CRM which is improving the customer experience.

Blog 304

Blog CRM Management Brand 304

N2Growth Blog

DECEMBER 7, 2010

By any category analysis or analytical standard blogging has obviously developed into a powerful communication medium. Blogs can clearly be accretive, and will continue to add brand equity to those companies and individuals who grasp the value of social media and understand how to incorporate blogging into their social media efforts.

Blog 345

Blog Content Media Brand 345

Harvard Business Review

MAY 6, 2015

The fear of getting Netflix-ed or Uber-ized is spurring big companies to dial up their investment in innovation. But as investment increases, many companies are struggling with a challenging question: how do you know whether your chosen innovation strategy is actually bearing fruit? Large public companies can be more capricious.

Metrics 8

Metrics Innovation Company Stage-Gate 8

Harvard Business Review

SEPTEMBER 23, 2014

As predictive analytics becomes more commonplace, companies are grappling with how to better organize and grow their analytics teams. Today, most companies have multiple pockets of analytics professionals spread throughout the organization. Information & technology Leadership'

Company 8

Company COO Information Technology CFO 8

Modern Servant Leader

FEBRUARY 17, 2016

If you look at some of the companies with the strongest results and the best reputations, you’ll find that servant leadership is at the heart of them. Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So why is it not more common?

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

If you look at some of the companies with the strongest results and the best reputations, you’ll find that servant leadership is at the heart of them. Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So why is it not more common?

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

DECEMBER 26, 2014

We have reviewed hundreds of corporate announcements and websites, interviewed numerous leadership experts, and conducted an analysis of CEO changes and successions over the past five years at S&P 500 and Global 100 companies. Attuned to the times, he or she has a stronger chance to uncover and release a company’s latent potential.

CEO 11

CEO Contingency Plans Telecommunications Planning 11

Harvard Business Review

SEPTEMBER 13, 2012

Lines of business are now getting their own official technology budgets for non-standard software products. Departments can automate a business process in the time it would take to enter IT's development pipeline. Shadow IT has been freshly-labeled "departmental IT.". It's not as if IT departments aren't busy. How do we change this?

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

FEBRUARY 16, 2018

” Develop expertise. This won’t happen overnight, but you can take steps to develop business-critical expertise and knowhow. “Blogging about your subject on LinkedIn or for your company newsletter” is another way to show what you know. What do they think is working at the company? Map a strategy.

Influence 20

Influence How To Case Study Learning-by-Doing 20

Harvard Business Review

JULY 4, 2018

It’s also one of the hardest skills for a new manager to learn, in part because — unless you’re working at a very fast-growing company — you typically don’t get a lot of practice with it. Instead, the new employee needs a discrete role — and path for development — of their own.

Learning Curve 13

Learning Curve Management CFO Delegation 13

Harvard Business Review

JANUARY 19, 2018

Why is that some companies have great heads of strategy who make an outstanding contribution to their companies while others don’t? The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

AUGUST 2, 2013

By helping business leaders to improve their businesses, the CIO becomes an obvious candidate to fill any open role that involves technology, process, or strong governance. Some CIOs become CIO-Plus-COO or CIO-Plus-Head of Shared Services. The title CDO may or may not become permanent in your company.

CIO 8

CIO Technology Apparel Information Technology 8

Harvard Business Review

FEBRUARY 5, 2015

” An increasing number of companies — particularly in the auto industry — are heeding that call, setting aggressive, creative, and visionary goals that change their approach to business and how they relate to the wider world. These systemic goals have enormous repercussions for the companies and their value chains.

Goal 8

Goal Transportation Automotive COO 8

Harvard Business Review

MARCH 12, 2012

I used to work in the red-hot center of one of the most youth-oriented companies on the planet, Nickelodeon. An obsession with youth is not a phenomenon unique to a company like MTV Networks, focused on programming for people under 30. According to Techies.com, the average age of a software developer in Silicon Valley is 24.

COO 13

COO Chief Financial Officer Telecommunications Technology 13

Harvard Business Review

JUNE 18, 2013

media companies. Recent allegations of the theft of top-security information connected to the development of sophisticated weapons and air defense systems have only heightened concerns about the security of the nation''s networks. The first focuses on the concept of enhanced public/private information sharing and developing standards.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

APRIL 30, 2013

one morning last December, an email from our COO arrived in our inboxes. At most companies, failing is risky, because failure can be read as weakness. To create the one map that impressed our COO, we failed at least 10 times. Sequence development to save time. There are lots of ways to sequence development.

COO 8

COO Information Technology Quality Agility 8

Harvard Business Review

MAY 3, 2017

If you’re a business leader looking for an opportunity to have real impact on your company — and position yourself for the top job — which career path is best? Earlier in her career, she left a position as SVP of business development and emerging businesses to join Boston Scientific in a senior line job.

Quinn 12

Quinn Execution CFO Forrester 12

Harvard Business Review

OCTOBER 11, 2013

One founder pushed aside in the early days of the company, his name scrubbed from its founding story. That founder himself booted from the CEO role later on by VCs, only to watch the company’s initial CEO return to the day-to-day operations alongside yet another chief executive, who joined well after the founding.

Succession 8

Succession Leadership CEO COO 8

Harvard Business Review

JULY 10, 2013

The technology company, Alentix*, was doing well and growing annually at the rate of about 15%. Jean, the head of the Europe office, had been with the company longer than anyone else around the table — he had strong ties with the board — and the topic seemed untouchable. But its European division was struggling.

Leadership 10

Leadership Committee CFO Learning-by-Doing 10

Harvard Business Review

DECEMBER 4, 2017

Marne Levine is the COO of Instagram (Facebook, Inc.). The company focuses on building environmentally friendly work sites and data centers and improving access to clean energy for all. And as a company with over 2 billion users, and with 80% of our community outside the U.S., Future Economy. Mission-Driven Sustainability.

Project 8

Project Energy Policies Efficiency 8

Harvard Business Review

MAY 27, 2013

They''re people like Sheryl Sandberg (Facebook COO and author of Lean In ), who is advocating a big new idea from within an organization. Because people have a hard time responding to an abstract idea, the idea entrepreneur develops practices (and personally models them, too) that lead people to the idea through action.

Entrepreneur 9

Entrepreneur Career Merchandising COO 9

Harvard Business Review

JULY 14, 2014

Part of running a 21st-century company with a 21st-century work force is establishing systems that allow for women to go out and return from maternity leave with minimal impact on the company or on their careers,” says Joan Williams, founding director of the Center for WorkLife Law at the University of California’s Hastings College of the Law.

How To 9

How To Guidelines Case Study Planning 9

Harvard Business Review

JULY 14, 2017

The success of platform companies like Airbnb, Amazon, and Netflix has led to envy bordering on despair for their competitors. Companies are right to be worried. Our research shows that companies with platform- and network-based business models are exponentially better at creating value. So what’s a legacy company to do?

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

AUGUST 5, 2014

That isn’t easy, but the payoff is worth it: Our most recent research shows that companies with excellent marketing capabilities outperform the market with 2-3X greater revenue growth. Yet, only 30 percent of companies believe they understand their customers’ needs well enough to identify what initiatives will drive growth.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

MAY 24, 2013

In her latest book, SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good , she analyzed how P&G (among other companies) achieved long-term performance. Lafley to return is a sign of how much the company values continuity and company knowledge. She''s on twitter @RosabethKanter. Asking A.G.

P&L 8

P&L Restructuring Price CEO 8

Harvard Business Review

JANUARY 27, 2016

If you’d like your comment to be considered for publication, please be sure to include your full name, company or university affiliation, and email address. And after several fruitless meetings with the COO, the HR chief, and industry consultants, he’d decided that he needed to investigate the issue himself.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JUNE 12, 2014

Sheryl Sandberg, COO of Facebook, speaking at City Colleges of Chicago. Fast-forward to today—Apple is the most profitable Smartphone company in the world and in Spain Android commands a market share of more than 90%. I had to develop the discipline to listen. Sometimes the hardest part is just getting started.

Career 8

Career Planning CEO Entrepreneur 8

Strategy Driven

AUGUST 22, 2016

I’ve found that without an agenda guiding the discussion, it’s also common for attendees to ramble or engage in simultaneous side-conversations—all outcomes detrimental to taking your company to the next level. These retreats generate alignment, build team unity, develop skills, and encourage productive engagement. Compress Time.

Energy 50

Energy COO Efficiency Hotels 50

Harvard Business Review

OCTOBER 24, 2017

A new book written with three coauthors attempts to answer the question of why some companies, such as Pixar, are able to invent continuously, while others aren’t. At Pixar, for example, the company was caught up short in 2008 in a clash over production schedules for the movie Up and the short film Cars Toons.

Education 8

Education Innovation Execution Content 8

Harvard Business Review

MAY 3, 2016

A new book written with three coauthors attempts to answer the question of why some companies, such as Pixar, are able to invent continuously, while others aren’t. At Pixar, for example, the company was caught up short in 2008 in a clash over production schedules for the movie Up and the short film Cars Toons.

Education 8

Education Innovation Execution Content 8

Harvard Business Review

JANUARY 23, 2012

Perhaps Thorsten Heins has longed to run a big, public company. Heins, the new CEO of Research in Motion (RIM), has been plucked from the company's relatively obscure COO position to fill the giant shoes of two longtime co-CEOs as they depart at the behest of angry investors. The company could merge with Dell.

Strategy 14

Strategy CEO Strategic Planning Consensus 14