Chart Your Course

AUGUST 14, 2012

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” People don’t quit their company, they quit their managers. No excuses.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”. Quadruple self-belief. Maybe both! !

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. why is everyone smiling? why is everyone smiling?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Strategy Driven

MAY 2, 2016

Belief system failing in company – you’ve lost faith in the company’s ability to perform. Poor training – you aren’t getting adequately prepared to sell. That’s a training, sales skills and intensity issue. Leave ethically. Especially customer lists or any trade secrets. People aren’t buying.”.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

NOVEMBER 16, 2015

Got a company mission statement? The reason you’re not following your company’s mission statement, is because you had nothing to do with its preparation. The reason you’re not following your company’s mission statement, is because you had nothing to do with its preparation. Yes, Jeffrey. Can you recite two words of it? “Uh,

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

JUNE 16, 2014

I’ll add a few words of definition to each, but more important, think about each of these virtues as it relates to you, your self-disciplines, your actions, and your ethics. Belief in company, product, customer, and especially in yourself. Maybe even RATE YOURSELF on each one as you read. Take honest actions you can be proud of.

Loyalty 57

Loyalty Open-book Customer Loyalty Ethics 57

Strategy Driven

NOVEMBER 18, 2013

Many companies have become smart buyers, but many have become too smart. The typical request for proposal (RFP) has a bunch of standards about what has to be offered by the vendor, but far too little (or nothing) about what happens after the company takes ownership. It also lowers the profit of the company doing the bidding.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

JULY 2, 2012

Your value judgments come from: How you feel about your company. How you feel about the customer and their buying process. You’ve placed a value on yourself that reflects in your selling skills, your attitude, your belief system, your truthfulness, and your ethics. And then there is the customer. That’s you.

Reputation 50

Reputation Customer Loyalty Belief Systems Seminar 50

Strategy Driven

DECEMBER 9, 2013

Why do you have a shiny card with a printed message and foil stamped company signature – and NOTHING personal? Your humor, your friendliness, your helpfulness, your approachability, your trustworthiness, your honesty, your ethics, and maybe even your morality. HERE’S AN IDEA: Why not start by thanking yourself? Tough list, eh?).

Mission Statement 58

Mission Statement Customer Loyalty Competitive Advantage Library 58

Strategy Driven

SEPTEMBER 10, 2012

Authenticity is not a specific characteristic – it is derived from the ethical, honest, and consistent actions of your total words and deeds. Leaders must prove their own authenticity and the authenticity of their company. Tasteless, forgettable mission statements don’t have the force of attracting strong customers.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Strategy Driven

JULY 25, 2016

Then they train with some intensive orientation and a week or two of product sales skills, investing all the while in their hopeful rookie. But what they really mean is, “I need this person to have these skills in order to succeed in my company.”. Why don’t you hire for attitude and train the skill? Gitomer and Buy Gitomer.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Strategy Driven

JUNE 11, 2012

If you work for that company, you love it and vice versa. What standards are you setting and who are the people involved in setting those standard – not just in your company, but also in the mind of your customer and in the reputation of your business in your community and in your industry? What about your company?

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72