Harvard Business Review

JUNE 14, 2017

That’s a lot of data — too much for most companies to process. This often results in wildly inconsistent customer experiences that make companies look disconnected and unfocused. Analytics are critical to companies’ performance. That’s equal to 44 trillion gigabytes. Multiply that by 44 trillion.

CRM 10

CRM Banking Learning-by-Doing Wilde 10

Harvard Business Review

MARCH 2, 2018

If there are layoffs or cutbacks at your company, being recognized in your field makes it far more likely that you’ll be snapped up quickly by another firm. ” In other words, they have too many connections who are like them (working in the same company or the same industry) and not nearly enough who are dissimilar.

Brand 15

Brand Development Reputation Self-aware 15

Harvard Business Review

JUNE 27, 2012

Your industry or company could be on the cusp of a disaster and you may not know it. But to be fair, Moore made what was seen as his seemingly wild prediction 47 years ago. Hopefully, your job is providing that sort of development in the normal course of your day-to-day work, plus any company-sponsored training. Our suggestion?

Retail 14

Retail Gordon Education Industry 14

Harvard Business Review

MAY 14, 2015

By understanding consumers’ jobs, companies can identify what drives their behavior and their buying decisions—and then create offerings that resolve their most important and unsatisfied jobs. food retailer in a few years). Consumers are already visiting an average of 2.5 ”

Price 8

Price Retail Brand Class 8

Modern Servant Leader

FEBRUARY 17, 2016

If you look at some of the companies with the strongest results and the best reputations, you’ll find that servant leadership is at the heart of them. The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

If you look at some of the companies with the strongest results and the best reputations, you’ll find that servant leadership is at the heart of them. The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JANUARY 11, 2016

For most location-tracking services in consumer businesses such as retail or entertainment, customers need to understand what’s in it for them, and they should be allowed to decide whether to participate. Doing so lets companies be more predictive of the value of the data, and it helps them better explain what customers should expect.

Technology 8

Technology Health Care Mayo Brand 8

Harvard Business Review

AUGUST 15, 2013

You''re CEO of a once great company, now beleaguered on all sides by competitors and a rapidly changing industry. That''s the question Michael Dell has been asking himself since 2007, when he retook the top job at the computer company he founded in 1984. How do you get back on top? For more background on the potential deal, click here.)

Rivkin 15

Rivkin Succession Short-term Case Study 15

Harvard Business Review

JULY 21, 2011

The products at retail are generally good, but the marketing ranges from atrocious to bad. These three companies create more mainstream evangelists as a percentage of their total users than other companies. The Kodak camera is a great, affordable device, but the company does not enjoy mainstream evangelists.

Marketing 13

Marketing Productivity Products Retail 13

HR Digest

NOVEMBER 10, 2023

Depending on what you are celebrating at work and how wild your team is about to be with the decorations, holiday safety can promise a stress-free experience instead of spending it putting out small fires and tripping over stray balloons. It also involves many young workers seeking employment, especially part-time, to fill up the work demand.

Compliance 52

Compliance Policies Guidelines Planning 52

Harvard Business Review

NOVEMBER 7, 2011

Many of the companies making deep-discount offers via Groupon wind up disappointed. Deal sites need to adopt the "treasure hunt" mentality that retailers like Costco and Trader Joe's utilize: pepper the offerings with unexpected, unusual or memorable goods or services, instead of the same-old same-old. Yes, "50%-off" is catchier.

IPO 10

IPO Discount Price Business Model 10

Harvard Business Review

AUGUST 20, 2015

They’re not the only company that could attract more customers simply by clearing up that confusion. Many retailers such as Macy’s practice Hi-Low pricing: everyday prices are reasonable, but the real deals occur during the virtually weekly 3 day sales. That’s not as difficult as it sounds.

Price 8

Price Reputation Advertising Brand 8

Harvard Business Review

JUNE 22, 2015

With growing congestion a global megatrend, companies have a choice. For instance, Procter & Gamble’s logistics costs already exceed such key value-adding costs as manufacturing, even though the company mainly ships by land. What companies can do. These are just the first-order costs of congestion.

Supply Chain 8

Supply Chain Crisis Transportation Tactics 8

Harvard Business Review

SEPTEMBER 13, 2012

Show me an IT department at a 30 year-old Fortune 500 company and I'll show you a large group that is supporting increasingly costly, outdated, and unwieldy infrastructures with no time to focus on driving revenues and enhancing the company's brand. How do we change this? Should it even be changed?

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

MAY 24, 2016

They also show how determining customers’ willingness-to-pay before setting a new product price can help companies ensure they capture the full value of their new offering. But in 2003, the company didn’t realize the mega hit it was about to have with the Noah’s Ark play set. Most definitely.

Productivity 8

Productivity Products Price Arkes 8

Harvard Business Review

AUGUST 29, 2012

Buffalo Wild Wings, a Minneapolis-based restaurant chain that specializes in wings, has a market cap in excess of $1 billion. He and his team are in the midst of transforming Farmland Foods from a supply/commodity company into a demand-driven innovator. Americans love chicken wings.

Dunning 14

Dunning Wilde Marketing Innovation 14

Harvard Business Review

FEBRUARY 18, 2014

For one thing, thanks to a long history of exclusive municipal franchising regulations that didn’t end until 1992, the two companies don’t overlap in any market—TWC customers will become Comcast customers (and get arguably better technology and service in the process), but no local market will see a decline in the number of competitors.

Technology 8

Technology Content Information Technology Franchising 8

Harvard Business Review

DECEMBER 1, 2010

Forbes anointed Groupon " the fastest growing company. But for the businesses that are using this service—and ultimately, for Google, which is betting big that Groupon can continue to grow profitably—there's a big unanswered question: are these highly-discounted promotions really good for your company?

Discount 15

Discount Price Tactics Budgeting 15

Harvard Business Review

SEPTEMBER 29, 2014

and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Two well-known companies have also made auctions famous, and economists have played central roles in the success of each. Many economists since have been hired by the U.S.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

MAY 13, 2014

Many companies try to tackle this challenge by making the functional benefits of the new seem so much more compelling than the old. Many people are aware by now, for instance, that utility companies across the U.S. This sounds straightforward, and in a company with a clear strategy it is. But this approach rarely works.

Discount 11

Discount Energy Motivation Wilde 11

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan.

Incentives 11

Incentives Sample Customer Loyalty Metrics 11

Harvard Business Review

AUGUST 15, 2014

After being head of sales in a large sporting goods company for over a decade, he was ready to move up to a CEO role. A good friend ran a sizeable sports cap company, a family business, and he was looking to step aside. The Wild Child. Gus, the dad of one of us (Rob), found his dream job.

CEO 8

CEO Sports System Wilde 8

Harvard Business Review

MARCH 10, 2014

Amazon has disrupted book stores and other retail chains, Zipcar disrupted car rentals, Netflix is disrupting cinemas and cable companies, Airbnb disrupts hotels, and Bitcoin may disrupt the payment industry.

Venture Capitalist 8

Venture Capitalist Supply Chain Real Estate Entrepreneur 8

Harvard Business Review

JULY 18, 2013

For example, Sephora, the beauty and cosmetics retailer, offers a mobile app to help customers navigate their stores, a website for more traditional e-commerce, and an iPad experience for inspiration and discovery. As we''ve seen, the brand narrative can become something wildly different from the one the CMO envisioned.

Storytelling 8

Storytelling Brand Wilde Trends 8

Harvard Business Review

FEBRUARY 6, 2013

Rob had asked Steph to his office in downtown Vancouver to discuss the future of Alexis Products, the company she'd launched three years ago with one great product: the Brrrd, the first interactive language-learning tool to incorporate artificial intelligence. Rob had summoned her because the company stood at a crossroads.

Case Study 8

Case Study Retail Learning-by-Doing Education 8

Harvard Business Review

JUNE 5, 2015

” Today, CRM pervades the way many companies track and measure how they interact with other organizations, across many departments: marketing, sales, customer service, support, and others. This vivid view of the end-to-end experiences is rapidly changing the way people think about, measure, and manage their customer relationships.

CRM 8

CRM Management Taylorism Taylor 8

Harvard Business Review

DECEMBER 23, 2015

Companies line up like never before for climate action. CEOs from some of the world’s largest companies put out public statements backing a strong climate deal. Many of these companies are also shooting to use only renewables. Companies and global governing bodies set visionary global goals. Goals matter.

Supply Chain 8

Supply Chain Apparel Energy Price 8

Harvard Business Review

MARCH 15, 2013

Service-based companies selling products has not been a wildly successful endeavor for the majority of marketing agencies. They're not the same consumers when they're reading consumer reviews as they are when they are in a physical retail location. Most have had limited success. Going forward, this will have to change.

Marketing 9

Marketing Brand Advertorial Advertising 9

Harvard Business Review

OCTOBER 11, 2013

If you’d like your comment to be considered for publication, please be sure to include your full name, company or university affiliation, and e-mail address.). Terranola is the company behind those granola bar machines you see on every kitchen counter nowadays. The Power of the Power Bar. Investors adored the Terranola story.

Case Study 8

Case Study CFO Hedge PR 8

Harvard Business Review

SEPTEMBER 6, 2013

Lululemon, the upscale retailer of yoga clothing, is doing great. But in this brief investigation by Beth Kowitt and Colleen Leahey, it''s pretty clear that having an idea and running a company are very different things — and that Wilson may only sort of know how to do the latter. Downward Dog, Perhaps.

Supply Chain 8

Supply Chain Company Crisis Crisis Management 8

Harvard Business Review

MAY 9, 2014

It Does Help to Think Reflecting on Work Improves Job Performance Working Knowledge Very few companies give their employees time for reflection, especially when competitive pressures are escalating. Then the company will have to smartly deal with its "take rate" – how much money it keeps for itself with each transaction.

Power 10

Power IPO Retail Wilde 10

Management Craft

DECEMBER 28, 2014

No job - with a company or my own - will offer these experiences all the time. ?No I think many of us (present company included) don’t do enough to make sure we are still shakin’ the piano. Creative nonfiction writing about a topic with which I am fascinated ?. Traveling to new places ?. Nor does David Benoit’s. By Lisa Haneberg.

How To 69

How To Course Chaos Theory Hotels 69

Harvard Business Review

MAY 30, 2017

Today, Amazon, Facebook, and Google are leading the AI revolution, and that’s given them a huge market advantage over most consumer goods companies and retailers by enabling them to lure customers with highly personalized, targeted advertising, and marketing. Analytics are critical to companies’ performance.

ROI 14

ROI Tools Marketing CRM 14

Harvard Business Review

SEPTEMBER 4, 2015

It produces excess volatility over the business cycle, resulting in measurable economic costs — both to people and to the companies they work for. Work-life balance and family-friendly scheduling are much more important to today’s workers, and companies are increasingly willing to accommodate them. The second is technology.

Human Resources 8

Human Resources Bureaucracy Cost Wilde 8

Management Craft

DECEMBER 28, 2014

No job - with a company or my own - will offer these experiences all the time. ?No I think many of us (present company included) don’t do enough to make sure we are still shakin’ the piano. Creative nonfiction writing about a topic with which I am fascinated ?. Traveling to new places ?. Nor does David Benoit’s. By Lisa Haneberg.

How To 40

How To Course Chaos Theory Hotels 40

Harvard Business Review

SEPTEMBER 20, 2012

Companies, both old and new, have no choice but to stray far and wide from their core businesses. Companies that have sprung up after the reforms of 1991 must diversify because of the "infrastructure deficit" — rotten roads, power shortages, and a poorly trained workforce, to name some realities.

Entrepreneur 8

Entrepreneur Competitive Advantage Wilde Constraint 8

Harvard Business Review

APRIL 16, 2015

The Internet has changed the launch process—now companies seed products with influencers, leak information to reporters, bloggers, and consumers, live-stream launch events globally, and reward brand advocates with exclusives. Use visual social media to give people an inside look at a B2B company. Consumers want control.

Media 8

Media Tactics Productivity Products 8