Harvard Business Review

JUNE 5, 2015

Just as it’s hard to remember what life was like before the iPhone, it can be hard to remember business before there was CRM software — back when you still had to explain that it stood for “customer relationship management.”

CRM 8

CRM Management Taylorism Taylor 8

Harvard Business Review

JUNE 27, 2012

Your industry or company could be on the cusp of a disaster and you may not know it. But to be fair, Moore made what was seen as his seemingly wild prediction 47 years ago. Hopefully, your job is providing that sort of development in the normal course of your day-to-day work, plus any company-sponsored training. Our suggestion?

Retail 13

Retail Gordon Education Industry 13

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

HR Digest

NOVEMBER 10, 2023

Depending on what you are celebrating at work and how wild your team is about to be with the decorations, holiday safety can promise a stress-free experience instead of spending it putting out small fires and tripping over stray balloons. It also involves many young workers seeking employment, especially part-time, to fill up the work demand.

Compliance 52

Compliance Policies Guidelines Planning 52

Harvard Business Review

MARCH 2, 2018

If there are layoffs or cutbacks at your company, being recognized in your field makes it far more likely that you’ll be snapped up quickly by another firm. ” In other words, they have too many connections who are like them (working in the same company or the same industry) and not nearly enough who are dissimilar.

Brand 14

Brand Development Reputation Self-aware 14

Harvard Business Review

AUGUST 15, 2013

You''re CEO of a once great company, now beleaguered on all sides by competitors and a rapidly changing industry. That''s the question Michael Dell has been asking himself since 2007, when he retook the top job at the computer company he founded in 1984. How do you get back on top? For more background on the potential deal, click here.)

Rivkin 15

Rivkin Succession Short-term Case Study 15

Harvard Business Review

NOVEMBER 7, 2011

As a price strategy consultant, it's common for managers and sales people to enthusiastically pitch me on a strategy of "let's get them in the door with a big discount, they'll love our product or service, and then return to pay full price." Many of the companies making deep-discount offers via Groupon wind up disappointed.

IPO 10

IPO Discount Price Business Model 10

Harvard Business Review

JUNE 22, 2015

With growing congestion a global megatrend, companies have a choice. For instance, Procter & Gamble’s logistics costs already exceed such key value-adding costs as manufacturing, even though the company mainly ships by land. What companies can do. These are just the first-order costs of congestion.

Supply Chain 8

Supply Chain Crisis Transportation Tactics 8

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

AUGUST 15, 2014

After being head of sales in a large sporting goods company for over a decade, he was ready to move up to a CEO role. A good friend ran a sizeable sports cap company, a family business, and he was looking to step aside. The Wild Child. Gus, the dad of one of us (Rob), found his dream job.

CEO 8

CEO Sports System Wilde 8

Harvard Business Review

SEPTEMBER 29, 2014

and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Two well-known companies have also made auctions famous, and economists have played central roles in the success of each. Many economists since have been hired by the U.S.

Strategy 10

Strategy Black-Scholes Airlines Price 10

Harvard Business Review

DECEMBER 23, 2015

Companies line up like never before for climate action. CEOs from some of the world’s largest companies put out public statements backing a strong climate deal. Many of these companies are also shooting to use only renewables. Companies and global governing bodies set visionary global goals. Goals matter.

Supply Chain 8

Supply Chain Apparel Energy Price 8

Harvard Business Review

OCTOBER 11, 2013

When the well-known hedge fund manager and short-seller Jeremiah Hughes first put Terranola in the spotlight, issuing ominous warnings about unsold products, a looming patent expiration, and flawed growth projections, the considered judgment of the executive team was to do nothing. “I The Power of the Power Bar.

Case Study 8

Case Study CFO Hedge PR 8

Management Craft

DECEMBER 28, 2014

Originally published on Management Craft December 30, 2009. Originally published on Management Craft April 20, 2012. Originally published on Management Craft April 26, 2005. Why do I share this story on my little management blog? No job - with a company or my own - will offer these experiences all the time. ?No

How To 69

How To Course Chaos Theory Hotels 69

Harvard Business Review

SEPTEMBER 6, 2013

Lululemon, the upscale retailer of yoga clothing, is doing great. But in this brief investigation by Beth Kowitt and Colleen Leahey, it''s pretty clear that having an idea and running a company are very different things — and that Wilson may only sort of know how to do the latter. Downward Dog, Perhaps.

Supply Chain 8

Supply Chain Company Crisis Crisis Management 8

Harvard Business Review

MAY 9, 2014

It Does Help to Think Reflecting on Work Improves Job Performance Working Knowledge Very few companies give their employees time for reflection, especially when competitive pressures are escalating. The first: managing the "deep – and increasing – seasonality in Alibaba''s sales." Computers Everywhere!

Power 8

Power IPO Retail Wilde 8

Management Craft

DECEMBER 28, 2014

Originally published on Management Craft December 30, 2009. Originally published on Management Craft April 20, 2012. Originally published on Management Craft April 26, 2005. Why do I share this story on my little management blog? No job - with a company or my own - will offer these experiences all the time. ?No

How To 40

How To Course Chaos Theory Hotels 40

Harvard Business Review

SEPTEMBER 4, 2015

It produces excess volatility over the business cycle, resulting in measurable economic costs — both to people and to the companies they work for. Work-life balance and family-friendly scheduling are much more important to today’s workers, and companies are increasingly willing to accommodate them. The second is technology.

Human Resources 8

Human Resources Bureaucracy Cost Wilde 8

Harvard Business Review

MAY 30, 2017

Today, Amazon, Facebook, and Google are leading the AI revolution, and that’s given them a huge market advantage over most consumer goods companies and retailers by enabling them to lure customers with highly personalized, targeted advertising, and marketing. Analytics are critical to companies’ performance.

ROI 12

ROI Tools Marketing CRM 12

Harvard Business Review

DECEMBER 20, 2011

Here's the rest of my top 10 stories, with callouts for companies and examples that typify the trend. These companies are notable victims of a new reality: resources are constrained and input prices are fundamentally rising. The best analysis of the resource scarcity mega-trend came from asset manager Jeremy Grantham.

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Harvard Business Review

APRIL 16, 2015

The Internet has changed the launch process—now companies seed products with influencers, leak information to reporters, bloggers, and consumers, live-stream launch events globally, and reward brand advocates with exclusives. Here are some tips brand and marketing managers can use to leverage converged media to their advantage: 1.

Media 8

Media Tactics Productivity Products 8

Harvard Business Review

NOVEMBER 24, 2010

What most companies (and economies) dont do is to stop doing — and thats a self-defeating problem. The catch is that most companies dont know how to reflect. When many companies reflect, they choose to use third-, fourth-, or fifth-hand data. Our doing/reflecting ratio is wildly out of whack.

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15

Harvard Business Review

AUGUST 17, 2015

In the 1920s, Drew spent several days at an auto assembly plant, observing how the workers were using his company’s sandpaper. Product and package designers can see how people open, store, and use their purchases “in the wild.”

Document 8

Document Marketing Learning-by-Doing Travel 8

Harvard Business Review

JANUARY 16, 2014

It’s hard enough to keep operations efficient inside a company, but new regulations can present special challenges. I see this firsthand in my work dealing with waste hauling and recycling programs in the retail grocery industry. As new constraints are introduced, systems are adapted to allow the business to continue functioning.

Operations 8

Operations Constraint System Diversity 8

Roundtable Talk

JULY 21, 2010

This isn’t the first time Hsieh has sold a company. of companies say that their customer is #1, the difference with Zappos.com is they really walk the talk. The company is guided by a set of 10 core values. billion (yes billion) dollars. So, probably 99.9% Here they are: Deliver Wow through service. Embrace and drive change.

CEO 46

CEO Retail Mission Statement Blog 46