Remove Content Remove Innovation Remove Stress Remove TRIZ
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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

Thinking Differently – Enabling Innovation :: 1:30-2:30pm. Competitive demands require quicker, more effective and innovative problem solving. Outcomes from Thinking Differently – Enabling Innovation. Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. 10/15 – Conference Day.

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Managerial Leadership Training Tool: Using DTC Operator Innovation Planning

Mike Cardus

Stress, Illness leading to increased number of sick days and health problems for Mangers and front-line staff. Below is ONE Quality Tool commonly used in TRIZ that we used to begin in framing the context of our solution. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.