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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. Burnout and stress increase when people do not have effective tools and skills to manage work demands and when they don’t know how to move from “survival anxiety” to “change anxiety”. Outcomes from Thinking Differently – Enabling Innovation.

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Managerial Leadership Training Tool: Using DTC Operator Innovation Planning

Mike Cardus

Stress, Illness leading to increased number of sick days and health problems for Mangers and front-line staff. Below is ONE Quality Tool commonly used in TRIZ that we used to begin in framing the context of our solution. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.