Modern Servant Leader

DECEMBER 30, 2022

Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough. Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 188

Airlines Leadership Short-term Long-term 188

N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304

Blog CRM Management Brand 304

Modern Servant Leader

DECEMBER 30, 2022

Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough. Clearly, excessive cost control at the risk of the companies operational foundation played a role.

Airlines 130

Airlines Leadership Short-term Long-term 130

Center for Creative Leadership

JUNE 2, 2020

They carry titles such as vice president or senior director and have responsibilities for one or more functions — such as sales, marketing, finance, operations, engineering, technology, legal, and human resources. They run business units and geographic regions.

Self-aware 83

Self-aware Leadership COO Influence 83

Leading Blog

MARCH 21, 2011

Robert Herbold, former COO of Microsoft, says that lack of courage is what destroys companies. Management that doesn’t confront problems and make the necessary tough decisions to change, typically ends up with a culture focused on pride in the past and the protection of old procedures. In What’s Holding You Back?

Six Sigma 279

Six Sigma COO Leadership Constraint 279

CO2

SEPTEMBER 6, 2018

The perceived need to learn something new is inversely proportional to the rank of a manager. Be sure to take into account if the employee has had to switch roles multiple times, though, or make huge changes in order to accommodate different managers’ expectations. That’s really short-sighted.

Leadership Styles 87

Leadership Styles COO Learning-by-Doing Planning 87

CO2

SEPTEMBER 6, 2018

Seeing these connections and implications may remind you of the need to be an active learner as a leader (not a finished product). “The perceived need to learn something new is inversely proportional to the rank of a manager. These situations can stifle typical developmental-progress trajectories. That’s really short-sighted.

Leadership Styles 78

Leadership Styles COO Learning-by-Doing Planning 78

N2Growth Blog

JANUARY 19, 2017

” She apparently operated in an environment where her role was defined by her title, which commanded respect, expertise and positioning of her patients. I have been involved in a Global Services company who hired mid-level managers on senior level titles to compensate for the lack of market conform compensation. Pretty clear.

Banking 150

Banking COO CEO Benchmarking 150

Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? That's what we found when we studied the top management teams of companies in Europe over the past three years. Few European companies have COOs, although their numbers appear to be growing.

COO 12

COO Sample Telecommunications Automotive 12

Roundtable Talk

NOVEMBER 12, 2010

Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” Senior management reviews the ideas and responds to questions raised. 2 Responses to Fast Friday with Jay Woo, COO, CAA South Central Ontario John Doe | January 4, 2011 at 3:05 PM | Funny stuff.

COO 28

COO Chief Operating Officer Blog Godin 28

Scott Mabry

FEBRUARY 21, 2019

The only preparation I had for my first day at work was powering through a timeless classic in leadership literature titled, “25 Ways to Avoid Being a Terrible Manager”. We were starting up a brand new operation and there were only about 6 employees on the team. I figured at least I knew what not to do. Getting to know each other.

COO 40

COO Banking Learning-by-Doing Uncertainty 40

Great Leadership By Dan

JULY 23, 2015

Like smart investment managers, smart people managers figure out how to shift their investment of time and energy from some parts of their portfolio so they can invest more in other parts where there is more potential for improvement. Some leaders shy away from managing their Passengers because it is uncomfortable.

Team 120

Team Micromanagement Chief Operating Officer COO 120

Harvard Business Review

JANUARY 28, 2015

The CMO and COO are the natural partners for turning this around. As Jo Coombs, Managing Director at OgilvyOne, London, observes, “I don’t think it can just be one or the other. If it’s all about the operations then you lose sight of the customer. Develop a shared vocabulary and shared metrics.

COO 8

COO Planning Metrics Call Center 8

Mike Cardus

JULY 11, 2011

An Additional outcome of this process, that was determined through interviews with the staff and Management team, was increased trust in the competence and effectiveness of the organizations leadership. The process ended with the creation of an internal Director Leadership Program.

Team Building 94

Team Building TRIZ Succession Team 94

HR Digest

DECEMBER 10, 2021

Vincent Chee: I am working with our COO Roni Gross and Director Naomi Hung to determine Bevel’s timeline within 6-months, 1 year and 2 years. We have managed to identify strong potential in young professionals across a variety of diverse professional backgrounds. .

Diversity 52

Diversity PR Long-term Short-term 52

Strategy Driven

MAY 20, 2019

Implementation is different to theory and ideas, so you need to be able to bring operational performance and many other skills to the table. According to some experts, new college graduates often make five brutal mistakes as they try to navigate their own potential new enterprise. About the Author.

Self-aware 57

Self-aware Entrepreneur COO Banking 57

Mike Cardus

NOVEMBER 3, 2010

Design by 12GrainStudio Leadership Solutions Focus in Practice Wednesday, November 03rd, 2010 Posted by: mike Working with a leadership team of 5 people including the COO of the organization. Powered by WordPress. People started to say, we are already doing all these things, we are there.

Leadership 125

Leadership COO Team Building Active Listening 125

The Horizons Tracker

SEPTEMBER 16, 2019

Whereas most of the workers recruited via platforms such as Mechanical Turk operate as independent contractors, at Samasource, they are full-time employees with salaries and benefits. Team leaders and account managers often begin life on the front line, and many of those who don’t move up internally go back to school.

Power 69

Power Ethics Venture Funding Quality 69

The Horizons Tracker

MARCH 15, 2020

There’s no manager to select team members, much less to assign them the roles they’ll undertake. Who would be CFO or COO? For instance, if you’re a technical wizard, it might be wise to consider bringing with you people with business or operational skills. Who would be CEO?

Team 86

Team Entrepreneur COO CFO 86

Steve Farber

NOVEMBER 7, 2016

Meeting with frontline employees helped inspire the Scripps Leadership Academy, a year-long program for 25 managers at a time. 17 years later, that nurse has received her PhD and is now Chief Nurse and Operating Executive at the same hospital. Leadership Tip: Hold open, no-holds-barred feedback sessions with your team. Be caregivers.

CEO 83

CEO Leadership COO Tips 83

Women on Business

NOVEMBER 29, 2011

Christina Shi is the Chief Operating Officer at Nike, Inc. She started as a management consultant working for McKinsey & Co. However, she worked this schedule for almost a decade and eventually managed to be put into the position of Partner; All of this while managing to maintain a healthy balance between work and personal life.

Power 205

Power McKinsey Chief Operating Officer Career 205

Terry Starbucker

JULY 23, 2018

I was hired by a multi-millionaire entrepreneur to be the COO of a 600,000 customer cable company. Manages to an end, not a cause. My main duties would be managing all the PEOPLE doing the service work of the company – the installs, the service calls, the maintenance, the customer service, the phone calls. Gets lost in process.

Leadership 181

Leadership Learning-by-Doing COO Follow-up 181

LDRLB

SEPTEMBER 14, 2011

It happens to us all whether we are presidents, students, managers, baseball players, or stay-at-home parents. Derek Murphy is President and COO of The Booth Company, an international provider of 360 assessments and online survey hosting solutions. Everyone gets stuck in a rut. It’s not a bad thing to admit you’re in a rut.

Leadership 114

Leadership Open-book COO Short-term 114

LDRLB

SEPTEMBER 14, 2011

It happens to us all whether we are presidents, students, managers, baseball players, or stay-at-home parents. Derek Murphy is President and COO of The Booth Company, an international provider of 360 assessments and online survey hosting solutions. Everyone gets stuck in a rut. It’s not a bad thing to admit you’re in a rut.

Leadership 109

Leadership Open-book COO Short-term 109

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.]

Blog 345

Blog Content Media Brand 345

Steve Farber

SEPTEMBER 26, 2016

” Stephens joined Marco’s Pizza in 2004 when it was a successful but regional chain operating 110 stores in three states. Now, he’s the president and chief operating officer for Marco’s (and was featured earlier this year on CBS’ Undercover Boss ). But Stephens points out something more.

Chief Operating Officer 40

Chief Operating Officer How To COO Motivation 40

The Idolbuster

OCTOBER 22, 2012

Prior to his current (and second) stint as CEO, Harry was the Chief Operating Officer (COO) of a technology company in Silicon Valley I’ll call “ScorpCo*”. And, we saw how Harry went about changing a “negative, finger pointing, aggressive culture.” Wall Street rewarded the company for making its numbers. Harry was demoted.

Chief Operating Officer 40

Chief Operating Officer COO Short-term Long-term 40

Surviving Leadership

OCTOBER 29, 2018

At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative. Visibility to all parts of the business: Because not all employees could go on ride alongs, new employees learned about the business in new hire orientation.

CFO 58

CFO P&L Call Center COO 58

Steve Farber

NOVEMBER 7, 2016

Meeting with frontline employees helped inspire the Scripps Leadership Academy, a year-long program for 25 managers at a time. 17 years later, that nurse has received her PhD and is now Chief Nurse and Operating Executive at the same hospital. Leadership Tip: Hold open, no-holds-barred feedback sessions with your team. Be caregivers.

CEO 40

CEO Leadership COO Tips 40

Marshall Goldsmith

FEBRUARY 8, 2018

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. This 20 th century system essentially has leadership establishing objectives for managers to achieve.

System 8

System Health Care Management COO 8

Harvard Business Review

MAY 16, 2017

So here’s how she made sure her résumé attracted the attention of hiring managers when she started applying for chief administrative officer (CAO) positions. Manage junior staff and evaluate performance. Manage and evaluate performance of work-study students and graduate assistants.

COO 12

COO Chief Operating Officer Transportation Real Estate 12

Harvard Business Review

APRIL 5, 2013

But often, managing the business gets short shrift. Their son-in-law (married to their eldest daughter) had recently been named chief operating officer. The family asked us to review the COO''s strategy for the business as part of its corporate governance process. The family, including the COO, became very excited.

COO 8

COO Chief Operating Officer Strategic Planning Project 8

Harvard Business Review

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Insight Center. Competing in the Future.

Operations 9

Operations Brand Ryan COO 9

Harvard Business Review

JUNE 4, 2012

The best managers find creative, diplomatic ways to make contentious decisions without engendering resentment. The problem was that it was the pet project of his chief operating officer, and everyone knew it. The COO's argument, year after unprofitable year, was "Oh, give us another twelve months and we'll be in the black.".

COO 9

COO Chief Operating Officer CEO Bottom-up 9

Harvard Business Review

AUGUST 7, 2018

Last year I decided it was time to shake things up at our investment management company. The most common transgression is procrastination, in failing to charge the next generation of managers with more responsibility. I had taken one step toward this two years ago, when I named one partner president and another chief operating officer.

CEO 9

CEO Organization Chief Operating Officer COO 9

Terry Starbucker

AUGUST 13, 2017

After all, I had earned it, having just finished a 28 year run as a CPA, cable company VP of Operations, football stadium project manager, VP of Development for another cable company, and finally, a cable company SVP of Operations.

CPA 192

CPA COO CFO Leadership 192