Eliminate Slogans, Exhortations and Targets
Deming Institute
APRIL 7, 2016
Watch this short video for a great story illustrating this problem in action: There may be cases in which incentives work only as intended, but I suspect they are relatively rare. Given a standard to reduce employee turnover, one vice president of human resources simply changed the formula for calculating turnover.
28 
Let's personalize your content