Harvard Business Review

APRIL 4, 2011

One of the biggest mistakes that companies made during the recent crisis was the mass laying off of people to cut costs. Subsequent stock price performance proved its unpopularity with investors while numerous studies over the last decade demonstrated the precedent for its long-term, damaging effects on company performance.

Cost 15

Cost Metrics SWOT Operations 15

Strategy Driven

FEBRUARY 6, 2015

Make-good efforts cost more on the back end than doing things right on the front end. It applies to service industries and manufacturing operations. Research shows the by-product costs of poor quality are high for any business, up to 40 percent. Paying attention to quality can realize: Lower operating costs.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

JUNE 22, 2018

By almost any measure, American health care costs are out of control but the system refuses to change. What if you could provide excellent care at ultra-low prices at a location close to the U.S.? To be sure, this was not as cheap as NH’s services in India, where prices were 2-5% of U.S. Further Reading. Add to Cart.

Health Care 14

Health Care System Innovation Price 14

Harvard Business Review

OCTOBER 11, 2018

health care costs too much, the quality is uneven, and too many people can’t get the care they need. We have a crisis in health care delivery, and if we can fix that problem we’ll have more than enough resources to cover all the uninsured and underinsured. Creating better outcomes at reduced cost.

Health Care 8

Health Care Insurance Cost Price 8

Harvard Business Review

MARCH 21, 2017

That may seem like a low hurdle, especially when Amazon’s Prime membership costs $99 per year. But Prime members are likely to forget about the cost after it’s been paid for the year, while Walmart’s policy means money is inserted into the purchase equation with every transaction.

IT Strategy 9

IT Strategy Strategy Core Competence Price 9

Harvard Business Review

NOVEMBER 15, 2017

Pioneers of new business models, such as Alibaba and Amazon, are launching innovations in rapid succession, such as voice ordering and real-time pricing, while simultaneously building scale and driving down costs. By streamlining store complexity, the team was also able to slash the retailer’s supply chain costs by 20 percent.

Retail 9

Retail Chief Executive Officer Supply Chain Operations 9

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. And the best thing about great customer service is that providing it doesn’t cost you an extra penny.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Meanwhile, Zenefits modernizes human resources workflows with slick software to replace outdated paper. So an Airbnb property may offer one-of-a-kind charm at an affordable price, but could turn into a death trap in the event of a fire.

Hotels 8

Hotels Price Tactics Operations 8

In the CEO Afterlife

DECEMBER 29, 2013

HR’s product is the corporation’s human resource , the people required to build the product, produce it, sell it, ship it, invoice it and service it. Wal-Mart promises low prices, every day. Wal-Mart people can’t deliver that promise without a super-efficient operation. HR brings human capital to life.

Marketing 173

Marketing Human Capital Human Resources Brand 173

Strategy Driven

JULY 3, 2015

Organizations of all sizes must have the Think Tank.which delineates future operations, including education and training. Human Resources Oversees Training. These pointers are suggested in budgeting for and pricing services : Budget for training at the start of the fiscal year, averaging 10% of gross sales.

Education 50

Education Company Succession Mentor 50

Harvard Business Review

JANUARY 26, 2015

GE now operates in 175 countries across the globe.) So a constant reengineering of our business portfolio, operating model, and culture has been a key to our evolution. The context demanded operational excellence. The result was a tight, control- and process-oriented, operationally focused, cost-conscious organization.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

SEPTEMBER 4, 2015

If retailers want to thrive by offering better jobs, they will need to change their operations strategy from one that uses people as interchangeable parts to one that is human-centered. As we all know by now, Toyota’s human-centered operations strategy allowed the company to produce higher-quality cars at lower costs.

Retail 8

Retail Operations Price Merchandising 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. It also penalizes cost reduction since eliminating unnecessary procedures leads to lower reimbursements. In practice, however, bundled payments have struggled to gain traction.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

APRIL 19, 2016

The technology is expected to lead to reductions in the cost of employment, capital investment, shipping and inventory as well. Each of the potential business benefits of 3D printing carries tax implications that could alter the equation for any anticipated operating efficiency or return on investment.

Supply Chain 8

Supply Chain Execution Analysis Technology 8

Harvard Business Review

SEPTEMBER 3, 2015

Executives have a choice in how they run their operations. But the employee-centered way is a better way — even in low-cost retail. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages.

Retail 8

Retail Operations Depreciation Merchandising 8

Harvard Business Review

MAY 1, 2013

"Every manager has a P&L that he or she is responsible for," he says, "and while we don''t make sharing rooms a hard and fast rule, it''s our sense that when people have their own budgets and ownership for their profits, they''ll continue to operate that way.". It Can Be Good for Business. Then people just feel they are being pushed around.".

Hotels 8

Hotels Conference Policies Travel 8

Harvard Business Review

MARCH 14, 2016

What links the world together has changed fundamentally — and for many companies, succeeding in this new operating environment will require rethinking many past decisions and assumptions. Corporations generate a large share of internet traffic through private networks used to share information and manage their international operations.

Globalization 8

Globalization Supply Chain GDP Operations 8

Harvard Business Review

MARCH 13, 2012

It's a way of operating that creates the most value when it's embedded throughout the organization. And these issues require a full-court press from all aspects of operations. Most large companies have now appointed a lead on sustainability, but have provided limited financial support and fewer human resources.

Supply Chain 11

Supply Chain Business Model Trends Quality 11

Harvard Business Review

JANUARY 23, 2014

Once upon a time, “organization design” meant bringing in a slew of consultants to oversee a large-scale organizational restructuring, most often intended to take out big chunks of cost during an economic downturn. Through low-cost sourcing and manufacturing? So leaders at many different levels need to get in on the act.

Ulrich 8

Ulrich Cost Efficiency Consultative 8

Harvard Business Review

DECEMBER 6, 2017

Turnover can cost up to 200% of an employee’s annual salary , depending on the role. In industries like retail, customer service, and hospitality, entry-level turnover alone costs billions of dollars each year, based on voluntary turnover rates and annual replacement costs. That’s expensive for business.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

AUGUST 10, 2015

In relentless pursuit of lower costs and greater throughput, they might miss the fact that advantages in storytelling, judgment, and other human strengths are much harder for competitors to replicate. Southwest operates in an industry that has long been obsessed with asset utilization as the key to competitiveness.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

SEPTEMBER 10, 2012

When Gitanjali Gems set up its diamond-cutting, polishing and jewellery making unit in its 176 acre campus outside Hyderabad, Andhra Pradesh in southern India, it faced a major human resources challenge. The cost for six months of training per youth in Hyderabad were a high $500 (Rs.25,000). VP of Operations.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

OCTOBER 16, 2015

Measuring Costs and Outcomes in Healthcare. Take our survey and download “How Not to Cut Health Care Costs” as a thank you. Procurement specialists should interact directly with providers and require them to earn their contracts based on quality specifications and price. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Supply Chain Incentives Quality 8

Strategy Driven

DECEMBER 2, 2019

But businesses need to provide it in moderation and not at the cost of the human experience. It has to be the responsibility of every single department: human resources, training, marketing, support, sales, IT, finance, operations and, most importantly, leadership.

Company 102

Company P&L Bottom-up Advertising 102

Harvard Business Review

MARCH 30, 2017

The shorter-term orientation discourages employers from bearing risks on behalf of their workers and encourages them to use employment practices that lower direct costs and increase flexibility. Firms varied in the extent to which frontline operators were responsible for programming these machines, versus engineers maintaining control.

Marketing 8

Marketing Short-term Incentives Long-term 8

Harvard Business Review

AUGUST 15, 2016

In our Medallia Institute survey, 56% of frontline employees said they have suggestions for improving company practices, and 43% said their insights could reduce company costs. Linking feedback systems allows companies to enlist frontline employees as agents of change. Why don’t more companies do this?

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

I see far too many data that don’t go anywhere and that’s just a cost.”. Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done. Deborah DiSanzo, the CEO of Philips Healthcare, was once a CMO.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

NOVEMBER 10, 2017

If hospitals do not aggressively manage the cost of caring for Medicare patients against these fixed payments, losses result. after hospitalization) costs, making control of episode costs even more important. Kaiser Permanente has been a leader in this evidence-based technology-review process for more than two decades.

Cost 8

Cost Consensus Budgeting System 8

Ask Atma

JANUARY 2, 2011

If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. No longer select suppliers based solely on price. Personnel cost planning. the number of jobs increases.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

JUNE 29, 2012

This scandal isn't about price-fixing. It's about life, tragedy, and human potential. The most basic function of a financial system is to price money. Who's who — master and servant, mechanism and operator, principal and agent, sovereign and serf? Who's who, mechanism and operator, sovereign — and serf?

Price 13

Price Short-term Proposal System 13

Harvard Business Review

NOVEMBER 17, 2016

Second, employers “in-source” accountability for health care services to Human Resources as a “benefit” rather than a service to be procured to maintain the health, well-being, satisfaction, and productivity of their workforce. Exploring cutting edge ways to lower costs and improve quality. jobs at home.

Health Care 8

Health Care Supply Chain Price Quality 8

Strategy Driven

MARCH 2, 2012

Their work is off-the-shelf, conforms to an established mode of operation, contains original thought and draws precedents from experience. (17 Human resources management. In budgeting for and pricing consulting services, budget for consulting at the start of the fiscal year, averaging 10 percent of gross sales.

Consultative 79

Consultative Short-term Budgeting Strategic Planning 79

Harvard Business Review

MAY 20, 2015

Organizations have always depended on data — to manage operations, to communicate with customers, to pay employees and suppliers, to plan their futures, and so forth. The first involves cost reduction through improved data quality. But how, and at what price? The sums can be enormous.

Business Model 8

Business Model Price Competitive Advantage Strategy 8

Harvard Business Review

MARCH 29, 2018

The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions. In study after study for over a decade, operations researchers have found that retailers understaff during peak hours.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

OCTOBER 24, 2014

Finance departments also had trouble dealing with the fact that the cost of services and the resulting subscription revenues can accrue in a complex manner. Operations. When product-based companies add services and connectivity, operational requirements increase. Human resources.

Productivity 8

Productivity Products Company Engineering 8

In the CEO Afterlife

JUNE 10, 2015

Investors expect their companies to do more, do it better, do it faster, and do it at lower costs. If these opportunities lead to a better bottom line and a corresponding stock price hike (even in the short-term), they must be good. We used to call this mode of operation, “doing business by the seat of the pants.”

Strategy 100

Strategy Critical Success Factor McKinsey Retail 100