Harvard Business Review

MAY 10, 2012

That makes powerful sense, and the continued growth and success of Net Promoter is a testament to the idea's relevance and value. Two studies of firms in the telecommunications and financial services industries showed that only about 10% of declared promoters actually do refer profitable new customers. you get the idea.

Reference 12

Reference Telecommunications Survey Customer Loyalty 12

Harvard Business Review

SEPTEMBER 29, 2014

Although many business executives sat through one, or perhaps several, courses in economics while in school, most probably took away little more than the supply and demand graphs to which they were introduced early in their first course. Economists and market design. Many economists since have been hired by the U.S.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

APRIL 12, 2013

According to Selling Power magazine, the largest companies in America selling products such as computer and office equipment, consumable goods, insurance, telecommunications, and financial services, each employ tens of thousands of salespeople. By our estimates, the amount invested in U.S. sales forces exceeds $800 billion a year.

Short-term 8

Short-term Telecommunications Advertising Long-term 8

Harvard Business Review

DECEMBER 26, 2014

We have reviewed hundreds of corporate announcements and websites, interviewed numerous leadership experts, and conducted an analysis of CEO changes and successions over the past five years at S&P 500 and Global 100 companies. The board can also continue to ensure the success of leapfrog leaders after their ascension to the CEO role.

CEO 13

CEO Contingency Plans Telecommunications Planning 13

Harvard Business Review

JANUARY 18, 2013

At the moment that a disruptive innovation crosses into the mainstream market and establishes itself as a viable competitor, the third stage in a disruptive innovation's life cycle. Disruption has been swirling around the telecommunications industry for years. Is our strategy evolving as rapidly as the market?

Disruptive Innovation 8

Disruptive Innovation Telecommunications Innovation Fashion 8

Harvard Business Review

JUNE 6, 2011

When BP struck the deal in January of this year, it was hailed as a master stroke to regain standing in the markets after its disaster in the Gulf of Mexico. s total value to its joint ventures in Japan and in China, where these JVs hold strong positions in booming markets for online business. Small wonder that Yahoo!'s

Management 12

Management Airlines Telecommunications Marketing 12

Harvard Business Review

JUNE 14, 2013

These are two examples where real-time marketing empowered audiences to co-write a brand story in collaboration with the brand. SingTel, Singapore''s oldest telecommunications company, decided to take this idea one step further. Branding Marketing Social media' Case Study Video for #Need4GSpeed.

Brand 9

Brand Storytelling Audience Telecommunications 9

Harvard Business Review

NOVEMBER 27, 2012

Ellen Kullman (DuPont), Maria das Graças Silva Foster (Petrobras), and Chua Sock Koong (Singapore Telecommunications) lead three of the most powerful companies in the world. This is far from a perfect solution, of course. In sum, the challenge of empowering women is sufficiently broad that success will require pursuit of all avenues.

Microfinance 8

Microfinance Flextime Globalization Telecommunications 8

Harvard Business Review

JULY 22, 2015

Enrollment in learning programs has surged over the last few years to generate a global executive education market of over $70 billion a year. Consider, for instance, the talent development program at Ascom, a global telecommunications company. Of course, a goal that is too ambitious will break the team’s spirit.

Project 8

Project Parcell How To Short-term 8

Harvard Business Review

MARCH 12, 2012

In this stressful market, with no guarantees of pensions or government safety nets taking care of us in our later years, and so with a need for all of us to keep productively working as long as possible, there are a few basic things I might suggest to help you cope. If your skills are rusty, enroll in a course to supplement your gaps.

COO 13

COO Chief Financial Officer Telecommunications Technology 13

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

FEBRUARY 2, 2016

Apple is the poster child for how to make a disruption strategy successful over time. In disruption we call this type of inroad into an industry, in this case the health industry, a New Market disruption. Apple is getting plenty of competition at the low end of the market. And it is this functionality that makes them valuable.

Industry 8

Industry Supply Chain Innovation Maturity 8

Harvard Business Review

APRIL 2, 2011

What we see and hear — and the conclusions we draw — influence for our lifetimes what we value, how we measure success, whom we trust, and the priorities we set for our own lives, including the role work will play within them. We also examined two European countries, the U.K.

Education 14

Education Compliance White Paper Politics 14

Harvard Business Review

MAY 12, 2014

The problem, the court said, was that the FCC’s bans on blocking or discriminating against certain Internet traffic sounded like the kind of rules that would apply to a “telecommunications service,” yet the FCC has classified broadband internet as an “information service.” It’s been a great decade to be a telecommunications lawyer.

Telecommunications 8

Telecommunications Open-book Content Information 8