Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization. Inevitably, when retailers contract, they blame poor performance upon bad locations. Intervention.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

MAY 8, 2014

Operational meltdowns can devour a midsized company’s cash. The story of MBH Architects, a northern California firm that designs retail stores, conveys an important lesson on how to survive such a cash crisis. And crisis it was in 2008, the same year the U.S. Crisis management Cutting costs Small/medium business'

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

NOVEMBER 11, 2015

The New Jersey-based children’s clothing retailer had increased its profits by 5%, and Laura had gathered everyone at headquarters for a champagne toast. “What’s your view on keeping operations in Bangladesh? “We can expand operations, no problem,” Kevin Chen, the owner of the Shenzen factory, told them.

Supply Chain 8

Supply Chain Case Study Merchandising Hotels 8

Strategy Driven

OCTOBER 4, 2013

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales. There exist two current options.

Crisis 58

Crisis Airlines Transportation Crisis Management 58

Harvard Business Review

DECEMBER 20, 2013

Now six years later, an actual event has occurred that is eerily similar to that fictional scenario: a trusted retailer’s point-of-sale system security was breached and a large amount of customer data may be compromised. In the current situation, the retailer is much larger as is the number of accounts affected. Are you ready?

Crisis 8

Crisis How To Crisis Management Media 8

Harvard Business Review

MARCH 14, 2014

Crisis management Information & technology Technology' FireEye’s sophisticated system worked: It triggered alerts that malware had entered Target’s computers. Because the attack was spotted early, the whole mess could have been avoided.

McGregor 8

McGregor Information Technology Crisis Management COO 8

Strategy Driven

APRIL 4, 2014

Of the companies who continue to operate without a plan, 40% of them will be out of business in the next 10 years. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. What many of them think is a plan include some accounting figures or sales goals. That is not a full-scope plan.

Budgeting 82

Budgeting Succession Consultative Crisis 82

Strategy Driven

NOVEMBER 2, 2012

How do you handle crisis management and preparedness? Here is an average priority ranking for companies-organizations: Revenue volume and its rewards (bonuses for key management). Growth, defined as increasing revenues each year (rather than improving the quality of company operations). Inventory costs.

Strategic Planning 68

Strategic Planning Budgeting Planning Competitive Advantage 68

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. Retailers make 70% of their earnings in the fourth quarter of each year. people steal $20,000 from coin-operated machines. Damage control, crisis management mode.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

SEPTEMBER 6, 2013

Lululemon, the upscale retailer of yoga clothing, is doing great. Except when it''s not, which is becoming increasingly common — see the sheer pants crisis , the abrupt resignation of a CEO , a poorly-received job ad to replace said CEO, and a bit of media heat over a 2011 murder that occurred in a Bethesda store.

Supply Chain 8

Supply Chain Company Crisis Crisis Management 8

Harvard Business Review

JANUARY 5, 2012

A 2008 Wall Street Journal analysis of boards in the troubled financial services, retail, and home construction sectors revealed that nearly 50 non-executive directors who were full-time CEOs or CFOs elsewhere resigned their posts that year. Of course, director resignation in times of crisis is sometimes warranted and perhaps even necessary.

Crisis 9

Crisis Committee Long-term Reputation 9