Harvard Business Review

MARCH 30, 2020

Six lessons from grocery stores and other essential businesses.

Retail 10

Retail Crisis Management Operations Crisis 10

Roundtable Talk

NOVEMBER 11, 2010

On December 8 th , we’ll be meeting with Christine Magee of Sleep Country Canada to talk about her leadership lessons from close to two decades of building Canada’s best known mattress retailer. Click here to register for that session (12 seats only). Hope to see you then. Happy leading!

COO 34

COO Crisis Management Crisis Blog 34

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization. Inevitably, when retailers contract, they blame poor performance upon bad locations. Intervention.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

MAY 8, 2014

The story of MBH Architects, a northern California firm that designs retail stores, conveys an important lesson on how to survive such a cash crisis. And crisis it was in 2008, the same year the U.S. Retailers halted construction on new stores and shuttered underperforming ones. Then, the great downturn hit.

Crisis 8

Crisis CFO GAAP Banking 8

Strategy Driven

OCTOBER 25, 2013

Crisis management is so much more than handling of the media. We therefore mounted a full-scope crisis management initiative that focused heavily on after-the-crisis help for the victims and their families. There are three aspects to Crisis Management and Preparedness. Thinking Through the Strategies.

Crisis Management 73

Crisis Management Crisis Risk Management Budgeting 73

Harvard Business Review

DECEMBER 20, 2013

Now six years later, an actual event has occurred that is eerily similar to that fictional scenario: a trusted retailer’s point-of-sale system security was breached and a large amount of customer data may be compromised. In the current situation, the retailer is much larger as is the number of accounts affected. Are you ready?

Crisis 9

Crisis How To Crisis Management Media 9

Harvard Business Review

MARCH 14, 2014

Crisis management Information & technology Technology' But the outpouring of opinions, argues Jena McGregor , may be a good thing: "As long as the argument persists about how to get more women at the top, it remains on everyone''s minds — and hopefully, on more people''s agendas."

McGregor 8

McGregor Information Technology Crisis Management COO 8

Harvard Business Review

NOVEMBER 11, 2015

The New Jersey-based children’s clothing retailer had increased its profits by 5%, and Laura had gathered everyone at headquarters for a champagne toast. But there are no guarantees — especially when we and other retailers create so much pressure for fast turnover. The facilities we saw today appear to be up to snuff.

Supply Chain 8

Supply Chain Case Study Merchandising Hotels 8

Strategy Driven

OCTOBER 4, 2013

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales. There exist two current options.

Crisis 56

Crisis Airlines Transportation Crisis Management 56

Strategy Driven

APRIL 4, 2014

Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. According to research conducted by the Ethics Resource Center: Employees of organizations steal 10 times more than do shoplifters. 35% of employees steal from the company. 28% of those who steal think that they deserve what they take.

Budgeting 77

Budgeting Succession Consultative Crisis 77

Strategy Driven

NOVEMBER 2, 2012

How do you handle crisis management and preparedness? Product-service movement at retail levels. Does the strategic plan provide necessary guidance to the activities you will measure? How diverse is the planning committee? Do performance measures provide an early warning system for problems? Inventory costs.

Strategic Planning 64

Strategic Planning Budgeting Planning Competitive Advantage 64

Strategy Driven

FEBRUARY 4, 2011

Retailers make 70% of their earnings in the fourth quarter of each year. Damage control, crisis management mode. Temptations to break the rules for the hope of future financial gain are at the heart of corporate arrogance, greed, deceptions and double-dealings, as well as in the minds of some sports promoters.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

SEPTEMBER 6, 2013

Lululemon, the upscale retailer of yoga clothing, is doing great. Except when it''s not, which is becoming increasingly common — see the sheer pants crisis , the abrupt resignation of a CEO , a poorly-received job ad to replace said CEO, and a bit of media heat over a 2011 murder that occurred in a Bethesda store.

Supply Chain 8

Supply Chain Company Crisis Crisis Management 8

Harvard Business Review

AUGUST 23, 2012

million per year , raising $194 million net in total for them over a five-year period — a huge sum in any vernacular, and unheard of in retail charitable fundraising. This, after a five-year relationship with us in which we had increased their annual breast cancer research grant-making ability from about $5 million per year to $70.9

Teamwork 16

Teamwork Learning-by-Doing Maturity Case Study 16

Harvard Business Review

JANUARY 5, 2012

A 2008 Wall Street Journal analysis of boards in the troubled financial services, retail, and home construction sectors revealed that nearly 50 non-executive directors who were full-time CEOs or CFOs elsewhere resigned their posts that year.

Crisis 10

Crisis Committee Long-term Reputation 10

Roundtable Talk

JULY 21, 2010

From the outside, Zappos.com is a successful online retailer, but from the inside Zappos.com has created a mission that is about creating happiness. billion (yes billion) dollars. This isn’t the first time Hsieh has sold a company. Hsieh is completely convincing in expressing this vision.

CEO 46

CEO Retail Mission Statement Blog 46