Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. This trend toward ever more critical reliance on IT is not only transforming the idea and practice of corporate IT, but has disruptive operational implications for every manager. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

AUGUST 16, 2013

Recent, well-documented examples include Progressive Insurance''s use of predictive modeling in the property and casualty insurance space and the many industrial manufacturing companies that are generating almost all their margin and profit from after-sale, value-added services based on information generated by embedded sensors.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

JULY 23, 2013

Because no one is managing the store. The day-to-day financial activity within the organization is then executed by management and staff, who shoulder the responsibility — delegated to them by the enterprise as part of their job — to account for funds, both incoming and outgoing. They have remained, instead, CTO''s.

CIO 8

CIO CFO Zero Based Budgeting Chief Technology Officer 8

Harvard Business Review

JUNE 17, 2015

We have shifted from a competitive landscape in which companies are more exclusively focused on external forces affecting their industries and sectors, to one that has become significantly more customer-centric. This seems to be a key question on the minds of not just marketers, but company strategists these days.

Productivity 8

Productivity Products Customer Intimacy Software 8