N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider?

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

Skip Prichard

OCTOBER 3, 2022

“Productivity and innovation soar when employees are inspired by a purpose that aligns with their own values.” The first is directional : Purpose acts as a kind of North Star to help guide strategy and innovation. The third is reputational : Deep purpose engenders loyalty and trust among customers and others.

Short-term 120

Short-term How To Long-term Operations 120

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

CoachStation

AUGUST 26, 2022

Developing the skills to engage team members is important. The risk of not getting leadership and culture ‘right’ are significant. As a leader you are obligated to develop your skills to influence and support each and every team member. Every employee has to own their development and situation too.

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Motivation McKinsey Attrition Influence 130

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If your team is responsible for product development, innovation and creativity need to be core values. Don’t wait for senior leadership.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

N2Growth Blog

JANUARY 3, 2011

If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager. This isn’t rocket science, rather it’s just plain-old, good leadership. The fact is that business is not a static endeavor.

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Restructuring Blog CEO Brand 305

Women on Business

DECEMBER 8, 2010

What do you your customers believe and understand about your brand? Using “Buddy the Elf” as an example for the four steps to brand building, this week we’ll discuss steps three and four: developing brand identification and meaning, and developing relationships with customers. Are you ready?? What would you think then?

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Brand Press Release Discount Loyalty 237

Michael Lee Stallard

NOVEMBER 9, 2010

Organizations that have heart and soul enrich their owners, customers and communities in both economic and non-economic ways. If I owned that jewelry store I would encourage everyone on the staff to be intentional about developing heart, soul, mind and strength. Many customers can sense this. What do I mean by heart and soul?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

HR Digest

OCTOBER 13, 2023

Examples of business objectives can include market expansion, revenue growth, cost reductions or optimization, product development, etc. However, sales goals can be more complex as well, combining customer loyalty with the sales process in an efficient manner. These can help build the sales compensation plans at the next stage.

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Planning Incentives Market Penetration System 52

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. 9) Customer and market focus. No excuses.

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Newsletter Insurance Class Workshop 165

Coaching Tip

FEBRUARY 23, 2012

Just because all companies now possess the technological capability to hold social conversations with employees, customers and stakeholders, this does not mean we can automatically make these conversations valuable. What will employees rely on to guide their interactions with customers now that they can communicate with them 24/7?

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How To Airlines Media Innovation 110

Strategy Driven

NOVEMBER 13, 2013

3 Innovation is DOA. Product development has been a little slow for a while. These days, most of your product developments are minor enhancements that don’t yield better margins. But that’s OK, because the customer expects product improvements. You need to re-energize innovation-fast. Shake them up.

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Price Innovation Incentives Learning-by-Doing 92

Harvard Business Review

FEBRUARY 15, 2012

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

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Innovation Merchandising How To Proposal 15

Strategy Driven

JANUARY 5, 2015

THE SECRET: These big pacesetter corporations have discovered that by partnering with smaller, specialized companies they are able to obtain the critical skills they need to gain a competitive advantage – thus paving the way for innovation and increased market share.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JANUARY 20, 2014

They’re independent businesspeople who are now marketing their sales and personal development services using my intellectual property, both online and in the classroom. Companies like Amazon, Zappos, and Apple have marched to the head of the class by innovating BEFORE the market did, and they set the standard for others to follow.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

JUNE 18, 2012

Develop new products? Get customers? Keep customers? Google ads and ad words swooped in and cleaned their clock, their customers, and their cash reserves. They innovated, took risks, made it easy to do business, and created products that consumers wanted. Leadership Inspirations – Be Ready for Change.

Download 50

Download Customer Loyalty Marketing Seminar 50

Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? To get everyone to agree on a realistic goal, we suggest picking a year far enough in the future that people feel safe discussing what needs to happen by that time but not so far away that uncertainty about technological or market developments would render a discussion meaningless.

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Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Pursuing cost leadership versus differentiating for value. Leadership is changing — fast. Manage costs — or add value?

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

DECEMBER 14, 2011

Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

Company 16

Company Heskett Ryan Audience 16

Harvard Business Review

JULY 26, 2016

Moreover, this type of incentive system to motivate employees also aligned well with the more traditional management structures in Chinese companies where decision-making is centralized and leadership is equated to a large extent with adhering to quotas and other pre-established criteria.

Incentives 8

Incentives Management Long-term Short-term 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Take a look at your business.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Take a look at your business.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. Figuring Out What Our Customers Wanted. Budget also went to education.

Hotels 8

Hotels Fashion Budgeting Retail 8

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

JANUARY 19, 2011

The hybrid Prius was a legitimate business home run (2 million sold), and it helped both differentiate Toyota's brand as the market innovator and propel Toyota to unprecedented profits. Buried beneath the pizzaz of high-profile PR announcements, Ford has developed what appears to be a broad, well-thought-out sustainability strategy.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

OCTOBER 7, 2014

As a result, the custom orthotics line became an important profit driver for Consumer Healthcare. The lesson: Frontline people can not only help the top leader validate an innovative new strategy, they can also be a powerful means to convince customers and those in higher levels at your company to buy in. . That’s pivotal.

CEO 10

CEO Strategy Pharmaceuticals B2B 10

Harvard Business Review

APRIL 29, 2013

Rather than framing the challenge as one of building a better churn model, they will look to improve their understanding of the customers behind the data. What kinds of products or types of communication are going to increase customer loyalty? Innovation' Here''s how it works in data analysis.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty. These disparate efforts have compromised operational excellence.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

JULY 3, 2015

Today, however, by exploiting new digital technologies, firms like Apple, Lending Club, and AirBnB have made customer co-creation of value central to their business models and in doing so now rank among the world’s most innovative and valuable firms. It starts by understanding customers’ affinity with the brands.

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CRM Brand Business Model Intangible Assets 8

Harvard Business Review

OCTOBER 4, 2011

That DNA served it well over several decades; even through the 1990s, HP succeeded through its ability to innovate with hardware, and its strong focus on quality won it strong customer loyalty. With hardware markets, money is spent upfront to develop a system. An equally good term for this master plan is DNA.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. I see far too many data that don’t go anywhere and that’s just a cost.”.

P&L 10

P&L Banking Marketing Call Center 10

N2Growth Blog

JUNE 15, 2014

I must confess I am not a great fan of the popular focus on long lists of leadership competencies and their use in everything from leadership training to executive recruiting. It’s more like a wish list or a Greek myth than a useful way to develop or find good leaders. Building Customer Loyalty. Customer Focus.

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Leadership Goleman Long-term Emotional Intelligence 407

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. A faster cycle time for developing ideas.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. How you operate on the inside should be inextricably linked with how you want to be perceived on the outside.

Brand 8

Brand Company Operations Merchandising 8