Coaching Tip

FEBRUARY 23, 2012

The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. 7) Scale your values.

How To 110

How To Airlines Media Innovation 110

N2Growth Blog

NOVEMBER 15, 2010

Fear based motivations don’t instill loyalty, create trust, build morale, inspire creativity, attract talent, or drive innovation. when things get tough, or other opportunities present themselves, your employees will cut-and-run at the first option that comes their way because you have failed to earn their loyalty.

Loyalty 417

Loyalty Blog Leadership Brand 417

Strategy Driven

OCTOBER 29, 2012

Here are more painful ‘reputation’ questions about your company and your products : What are you doing to build it? What are you doing to innovate it? What are you doing to change or enhance your customer’s experience? Apple is the classic example of a brand, with products that back it up. Are you Amazon?

Brand 50

Brand Reputation Customer Loyalty Industry 50

Strategy Driven

JUNE 18, 2012

Capitalizing on the growing demand for e-books, the exploding app market, e-reader popularity, and the global appetite for cool products,Apple went to market having no idea what an explosion of creativity they were unleashing. Take products to market? Develop new products? Get customers? Keep customers?

Download 50

Download Customer Loyalty Marketing Seminar 50

Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? One is to mathematically derive the growth expectations baked into your stock price and set the target to reach those expectations (if you’re only concerned with maintaining share price) or to exceed them (if you want to see a stock price rise).

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

NOVEMBER 1, 2013

Apple’s product innovation strategy places it on a punishing treadmill. If the company does not deliver new products or new features to the market’s expectations and calendar, investors get jittery and the stock price sags; competitors attempt to steal the lead, and to set a faster pace of innovation.

Customer Loyalty 9

Customer Loyalty Competitive Advantage Innovation Loyalty 9

Strategy Driven

NOVEMBER 19, 2021

The consumer behavior was changing and the prices were getting aggressively competing; it was not easy for small retailers to keep up with their online counterparts. The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions.

Retail 109

Retail Supply Chain Software Marketing 109

Harvard Business Review

JUNE 14, 2018

With no reprieve in sight for retailers, the online world is poised to do the same to brand-name consumer products companies. One of the core reasons that this is happening is that in addition to providing always-on, on-demand convenience, online retailers know so much more about their customers than their offline counterparts do.

Brand 8

Brand Retail Customer Loyalty Loyalty 8

Harvard Business Review

NOVEMBER 9, 2015

By simplifying customer experience in a complex world, these brands win customer loyalty, which drives business results and creates value for shareholders. In addition to strengthening customer loyalty, we find that simplicity reduces price sensitivity and drives positive word of mouth. A new battleground.

Brand 8

Brand Customer Loyalty Loyalty Survey 8

Harvard Business Review

OCTOBER 21, 2016

Disruptions in the supply chain may affect production processes that depend on unpriced natural capital assets such as biodiversity, groundwater, clean air, and climate. These unpriced natural capital costs are generally internalized until events like floods or droughts cause disruption to production processes or commodity price fluctuation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Innovation cycles speed up and time-to-market goes down, and the resulting changes in the value chain compound customer demand for quality.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Strategy Driven

JANUARY 24, 2020

The consumer behavior was changing and the prices were getting aggressively competing; it was not easy for small retailers to keep up with their online counterparts. The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions.

Supply Chain 74

Supply Chain Retail Software Marketing 74

Harvard Business Review

MARCH 18, 2013

Despite a Broadway-styled launch held in Radio City Music Hall , the new product received somewhat mixed reviews. In fact, in its IT-crazed home country of South Korea, the critics came out in full force and Samsung's stock price dropped nearly 3%. Publicity is a necessary part of new product introductions. Brand confidently.

Brand 8

Brand Customer Loyalty Hedge Wilde 8

Harvard Business Review

MAY 4, 2017

When your product can become more valuable to your customers over time, the way you prioritize building features and harvesting profits within a business needs to change. This has led to high levels of AWS specific investment from innovators like CloudHealth Technologies, Qubole, Mapbox, and the like.

Collison 9

Collison Net Present Value Company Short-term 9

Harvard Business Review

AUGUST 5, 2014

That shift has created an increasingly commoditized product and service environment. Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. That’s a major missed opportunity according to Ian Ewart, Head of Products, Services & Marketing at Coutts. “I

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

DECEMBER 8, 2016

Innovating for Value in Health Care. For example, Net Promoter Score (NPS) is a method of measuring customer loyalty or advocacy across wide array of industries, from hospitality to financial services to consumer technology. Yet other attributes of smartphones and cars, such a price and ease of convenience, matter too.

Health Care 8

Health Care Quality Cost Customer Loyalty 8

Harvard Business Review

JANUARY 28, 2015

Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. Back in 1979, Daniel Bell didn’t have much sympathy for people who felt helpless in the face of technological innovation. But every business is an information business, they stressed.

Porter 8

Porter Power Competitive Advantage Film 8