Leading Blog

DECEMBER 1, 2021

Tom Ziglar shares ten leadership virtues that are essential for coaching employees through immense change and creating an environment of maximum potential and productivity. In the book, you’ll learn how to the best leaders make their teams feel comforted, safe, and secure that they’re headed in the right direction.

Books 316

Books Leadership Uncertainty Customer Loyalty 316

N2Growth Blog

MAY 3, 2017

Product Strength: Where does the firm’s product set sit within the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? How does the firm determine what new products and services to develop? By Product-line?

Strategy 204

Strategy Company Strategic Planning Market Segmentation 204

Strategy Driven

AUGUST 4, 2021

Of course, there isn’t a one-size-fits-all when selling a product or service. There are, however, viable strategies that you can incorporate into your business processes to acquire customers and drive sales. There are several email marketing strategies that you can use to acquire new customers and build customer loyalty.

CRM 71

CRM Call Center Price Incentives 71

Strategy Driven

JULY 27, 2020

In fact, customer loyalty can make the difference between survival and sinking during a recession. If you offer low prices, communicate regularly with existing customers. Emphasize the need for the cost-effective pricing you offer during a recession.

Tips 65

Tips Customer Loyalty Incentives Loyalty 65

Chart Your Course

MARCH 4, 2013

When a business shortchanges their labor or quality – its products, services, or level of customer service can suffer. If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Women on Business

NOVEMBER 25, 2011

Attracting new customers is great, but what you want is repeat business and customer loyalty. Listen to your customers. While it is tempting to sell only the things that you think are important, without your customers you don’t have anything. Use sales to introduce customers to your product.

Customer Loyalty 165

Customer Loyalty Loyalty Tactics Retail 165

Strategy Driven

SEPTEMBER 15, 2020

Your employee’s satisfaction is as important as your customers’ satisfaction. A much satisfied and motivated employee could turn into a more productive and effective employee. The retention rate shows the number of clients who make repeat purchases and use your product over an extended period. Net Profit Margin.

Metrics 90

Metrics ROI Succession Customer Loyalty 90

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

FEBRUARY 19, 2021

Products are created and sold to customers, expenses are paid, and profits are tallied up. While giving workers a few days off to volunteer may seem counterproductive, there are many studies that show a correlation between employee happiness and an increase in daily productivity. Benefit the Community. Promote Brand Awareness.

Company 67

Company Reputation Customer Loyalty Loyalty 67

Strategy Driven

MARCH 21, 2019

Maybe your product is selling very well, or perhaps your service is making headway in your industry. Suddenly you’re looking like a brilliant alternative for customers around the world. Practically, you will need to be ready to smartly use your resources, to continue improving your products and services in the ways being demanded.

Customer Loyalty 50

Customer Loyalty Loyalty Price Productivity 50

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Unlike Tesco, which pioneered data-driven customer loyalty programs, Walmart has never sought to discriminate between best and typical customers.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Strategy Driven

AUGUST 8, 2016

REALITY: Once you lower the price, customers expect a low price all the time. Proposals are there because buyers think they’ll get the lowest price or the best deal by pitting one company against the other. The first thing you need to do is determine if it’s a price proposal or a value proposal. Win the value.

Proposal 50

Proposal Price Short-term Customer Loyalty 50

Strategy Driven

APRIL 5, 2024

While many salon owners focus on attracting more customers for growth, the real key to boosting profits lies elsewhere. It’s about running your salon smoothly, setting the right prices, and giving customers such great experiences that they keep coming back and telling others about you.

Tips 115

Tips Customer Loyalty Price Loyalty 115

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Lowest price always means lowest profit.

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Great Leadership By Dan

DECEMBER 22, 2016

The marketplace knows that the core vision of Seventh Generation is focused on providing environmentally sound products. What many don’t know is that their CEO, John Replogle, and his team and board are also dedicated to authenticity in their dealings with team members, customers, suppliers, everyone. But that was about to change.

How To 120

How To Customer Loyalty Short-term PR 120

Strategy Driven

JUNE 27, 2016

Questions about productivity. Productivity is a little bit more subtle. Price plus productivity equals cost. Price plus productivity equals cost. Productivity is a key ingredient in your differentiation. And your job as a salesperson is to get them from “price” to “cost.” Instead, say, “Mr.

Price 51

Price Customer Loyalty Seminar Cost 51

Harvard Business Review

MAY 17, 2012

Yet companies all over the world increasingly realize they need to correct this imbalance and that customer metrics also must become "hard." For example, many companies conduct frequent surveys asking customers how likely they are to recommend a product or company to friends or colleagues. The result?

Customer Loyalty 14

Customer Loyalty Loyalty CEO Intellectual Capital 14

Strategy Driven

NOVEMBER 11, 2013

74% of salespeople complain about losing a sale because their price was too high. Was it really price? Instead, they (you) blame the loss of a sale on price. They took the lowest price,” is the most often stated ‘reason’ for the loss of a sale. It’s easy to blame ‘price’ for the loss.

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

APRIL 5, 2024

While many salon owners focus on attracting more customers for growth, the real key to boosting profits lies elsewhere. It’s about running your salon smoothly, setting the right prices, and giving customers such great experiences that they keep coming back and telling others about you.

Tips 97

Tips Customer Loyalty Price Loyalty 97

Strategy Driven

AUGUST 15, 2016

For example, you may believe that loyal employees create satisfied, loyal customers, but do you have data which demonstrates that your longest serving staff create the highest levels of customer loyalty? In other businesses, of course, the interactions between staff and customers are likely to be much more critical.

Customer Loyalty 50

Customer Loyalty Supply Chain Loyalty Analysis 50

Strategy Driven

APRIL 5, 2024

While many salon owners focus on attracting more customers for growth, the real key to boosting profits lies elsewhere. It’s about running your salon smoothly, setting the right prices, and giving customers such great experiences that they keep coming back and telling others about you.

Tips 94

Tips Customer Loyalty Price Loyalty 94

Strategy Driven

APRIL 5, 2024

While many salon owners focus on attracting more customers for growth, the real key to boosting profits lies elsewhere. It’s about running your salon smoothly, setting the right prices, and giving customers such great experiences that they keep coming back and telling others about you.

Tips 89

Tips Customer Loyalty Price Loyalty 89

Strategy Driven

AUGUST 14, 2013

Six sigma’s pursuit of eliminating variance has been a boon to productivity; but it is a bane to creating experiences that exceed customer expectations. Bell is a customer loyalty consultant and the author of several national best-selling books. Pricing Strategy: Pricking the Veil of Value Exchange.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

APRIL 5, 2024

While many salon owners focus on attracting more customers for growth, the real key to boosting profits lies elsewhere. It’s about running your salon smoothly, setting the right prices, and giving customers such great experiences that they keep coming back and telling others about you.

Tips 84

Tips Customer Loyalty Price Loyalty 84

Strategy Driven

APRIL 5, 2024

While many salon owners focus on attracting more customers for growth, the real key to boosting profits lies elsewhere. It’s about running your salon smoothly, setting the right prices, and giving customers such great experiences that they keep coming back and telling others about you.

Tips 84

Tips Customer Loyalty Price Loyalty 84

Strategy Driven

NOVEMBER 13, 2013

Productive conflict should be. But just be sure it is the productive kind. Product development has been a little slow for a while. The company used to crank out new products all the time. These days, most of your product developments are minor enhancements that don’t yield better margins. price increase).

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

DECEMBER 14, 2015

They still rank behind “We’ve decided to buy from someone else,” “Your price is too high,” and “I want to think about it.”). I’ve made a New Year’s resolution that I’m not going to let great prospects like you, who really need our product/service, delay until after the first of the year. Call me after the holidays is not an objection.

Seminar 50

Seminar Incentives Objective Price 50

Strategy Driven

JUNE 2, 2014

Price integrity. Customer loyalty. Tough questions: What are you doing to fight price pressures? Ask yourself: What am I doing to TRANSFER my value message so the customer receives it AND believes it to be valuable? Reputation of the product, the company, AND the salesperson. Fighting hungry competition.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Skip Prichard

JUNE 26, 2019

The granddaddy of mistakes is disregarding the customer. Failing to focus on the customer often results in companies selling a product or service that their customers don’t need. Why would customers want a copycat of something they already had? Poor customer service is a killer of customer loyalty.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

JULY 7, 2014

Give perceived value beyond price. As a customer, I don’t need justification to make a purchase. I need a perception that the value you offer me in exchange for my money is greater than the price you’re charging. Earn customer loyalty. Loyalty is earned slowly over time. 24.7.365 is the new 9-5.

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

AUGUST 4, 2014

Why aren’t you sitting down with them to address what’s going to happen after they take ownership and make certain that productivity and profitability are maximized by you? Anybody that gives a quote and is waiting for an answer is a fool because they’re going to lose to somebody with a 10-cent lower price.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JUNE 9, 2014

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. Teach customer loyalty, not customer satisfaction.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

NOVEMBER 18, 2013

They’ve refined the buying process so far that they have precluded the words ‘quality’ and ‘value’ from the buying process AND they have taken the words productivity, ease of use, and morale out of the delivery process. The main goal of bidding is NOT get the best product. Nor, for the most part, do they care.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Strategy Driven

SEPTEMBER 18, 2019

Indeed, you start a business with the sole aim of finding and obtaining customer loyalty, to find the market that your product suits the best, and to guarantee they come back again and again. They come to you for a good experience and a great product, and a couple of their expectations are falling short.

Customer Loyalty 11

Customer Loyalty Loyalty Price Discount 11

Strategy Driven

APRIL 28, 2014

A common question… Jeffrey, When a client says he or she is “still reviewing their options,” I know you say that’s the result of their ability to see the value in my product or service. But how should I respond to this objection without pushing the customer away? If price is the only option, you need to know that.

Customer Loyalty 58

Customer Loyalty Price Objective Competitive Advantage 58

Strategy Driven

MAY 15, 2017

Check out the competition and find ways to make your product unique, in design and affordability. If your product is not up to scratch, it is not going to sell. Create a website to sell your product. Make a social media account, Facebook or Pinterest for example, and rally a legion of followers and customers.

How To 56

How To Short-term Budgeting Long-term 56

Strategy Driven

SEPTEMBER 2, 2013

Go to your customers and talk to the people that USE your product or service. SECRET: Get purchasing people to be at the meeting with the people that USE your product, so they can understand the difference between price, productivity, value, and profit. Talk to your loyal customers that don’t buy price.

Loyalty 58

Loyalty Price Customer Loyalty Competitive Advantage 58