Chart Your Course

MARCH 4, 2013

When a business shortchanges their labor or quality – its products, services, or level of customer service can suffer. If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement.

Cost 206

Cost Customer Loyalty Loyalty Training 206

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 399

Loyalty Blog Leadership Brand 399

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . He thinks these are the most important qualities in leaders: humility. He started a consulting firm in 1980 and says he has been having a blast ever since! Being on CNBC, Fox Business, CNN and ABC pitching a new book.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Tanveer Naseer

FEBRUARY 9, 2016

With this latest piece on my leadership blog, I’m delighted to announce a new partnership with The Economist Executive Education. The reason for that is because in sharing my story, the audience gains a better understanding of the journey I’ve taken that allowed me to understand these notions of leadership.

Storytelling 100

Storytelling Leadership Education Audience 100

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Skip Prichard

AUGUST 16, 2021

We are bombarded with digital disruption strategy and yet we hear little about the traditional skills like customer service, quality control, and logistics. These functions are usually not customer facing and are just expected to go right. These functions are usually not customer facing and are just expected to go right.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Tanveer Naseer

DECEMBER 20, 2016

For instance, RightNow found that 73 percent of consumers say friendly customer service staff can help them to “fall in love” with a brand. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

Performance Review 100

Performance Review Review Loyalty Customer Loyalty 100

Women on Business

NOVEMBER 25, 2011

Attracting new customers is great, but what you want is repeat business and customer loyalty. Listen to your customers. While it is tempting to sell only the things that you think are important, without your customers you don’t have anything. your sales don’t cripple your business. your products/services.

Customer Loyalty 165

Customer Loyalty Loyalty Tactics Retail 165

Harvard Business Review

JULY 17, 2012

The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. The result: dramatically lower employee attrition, lower costs, and higher customer loyalty.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon lost four dollars today, but they gained a customer for life! Amazon is monitoring the quality of their streaming bandwidth and can identify quality issues. Quality and value.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Strategy Driven

SEPTEMBER 16, 2013

’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. If training is to have a lasting value, it must have leadership support AND participation. BUT not without gambling. Same in life.).

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Women on Business

DECEMBER 2, 2010

How endearing is your brand to your customers? What do you your customers believe and understand about your brand? Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Women on Business

DECEMBER 8, 2010

Just to refresh, if you have seen the delightful holiday movie Elf , you are familiar with the endearing qualities of child-like hope and wonder “Buddy the Elf” exudes. How endearing is your brand to your customers? What do you your customers believe and understand about your brand? When is a “brand&# not just a brand?

Brand 237

Brand Press Release Discount Loyalty 237

Harvard Business Review

JULY 17, 2012

The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. The result: dramatically lower employee attrition, lower costs, and higher customer loyalty.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Tanveer Naseer

AUGUST 16, 2011

In the case of manufacturer this includes quality controls, in the case of an accounting firm or financial services a strong set of values. This emphasizes the value of prevention and preparation strategies applied to everyday business practice. The goal of prevention strategies is to eliminate or significantly reduce crisis risks.

Crisis Management 211

Crisis Management Crisis Management Reputation 211

ExactHire - Leadership

MAY 19, 2022

From employee retention to product quality, having a positive company culture will increase employee engagement and improve your company’s results. From employee retention to product quality, having a positive company culture will increase employee engagement and improve your company’s results. 41% fewer quality defects.

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Lead from Within

AUGUST 9, 2016

Many people, even leaders, are so busy with their own lives that they forget that leadership is a calling to serve those around you and beyond you. Build a relationship with your customers and clients and serve them well. Leadership comes from inside of all of us but we each choose the quality and form of that service.

Customer Loyalty 60

Customer Loyalty Commitment Fashion Workshop 60

Strategy Driven

JUNE 2, 2014

Customer loyalty. Quality, attitude, and belief of the salesperson. Proof of product, service, value, quality, and outcome – social and video testimonials. Ask yourself: How am I using “voice of customer” as both social proof and video proof to win customer confidence and sales? Leadership support.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. Creating “happiness” is not just an altruistic thing to do.

Newsletter 165

Newsletter Insurance Class Workshop 165

Michael Lee Stallard

NOVEMBER 9, 2010

These salespeople lacked the qualities I describe as heart and soul. Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. No “hello, my name is X, may I help you?” why is everyone smiling?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

N2Growth Blog

SEPTEMBER 4, 2011

When a message isn’t sticking, smart leaders don’t raise the volume of the rhetoric – they improve the quality of the message. Furthermore, just increasing the volume or frequency of the message doesn’t make it any more relevant. So why is great messaging so important?

Audience 291

Audience Chief Executive Officer Media Content 291

Strategy Driven

DECEMBER 21, 2015

Next in line were, “customer knowledge,” “innate talent/personality,” “product knowledge,” and further down the list were “experience” and “teamwork skills.”. These are qualities of corporate greed. Value, service, and help are the REAL three things that customers require to give their business and maintain their loyalty.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

MAY 14, 2012

New bread – lower quality. New croutons – lower quality. New espresso – lower quality. Lower quality. And they’re not bragging about their new low quality. And they’re not bragging about their new low quality. I asked him about the sudden reduction in quality. It’s a chance to create a loyal customer.

Course 56

Course Loyalty Customer Loyalty Quality 56

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Many companies try to maximize profit by cutting costs, or worse, cutting quality, or way worse, cutting service offerings. The concept is not complicated.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

FEBRUARY 17, 2014

Investing quality time with each customer BEYOND the sale. A high percentage of customers give repeat orders without a bid, quote, or proposal. They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ Build real relationships.

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JANUARY 18, 2016

If you ask most salespeople, they would admit that listening is their weakest quality. WHO you’re listening to can have a huge impact on the quality of your listening. Listening is one of the BIG THREE in selling, the other two are asking (engaging), and being friendly. In part due to impatience, but mostly because they don’t know how.

Seminar 50

Seminar Open-book Customer Loyalty Self-aware 50

Strategy Driven

MAY 23, 2016

Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not. Then the question is: What do you get?

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. Give me a weekly value message, not another sales message. Just like trust.)

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

JUNE 27, 2016

Questions about quality, guarantee, or warranty. What the customer is saying to you is: I want to own this, but I want more reassurance. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Price 51

Price Customer Loyalty Seminar Cost 51

Strategy Driven

AUGUST 8, 2016

And so I am asking you to require five testimonials in video form so that you’ll know any claim a salesperson makes has been validated by a customer, and it’s not just a sales pitch or a proposal.”. And depending upon the quality can be the difference between sale and no sale. The video testimonial is a powerful piece of support.

Proposal 50

Proposal Price Short-term Customer Loyalty 50

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 5) Invest in culture rather than governance.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

JUNE 30, 2014

This part of selling will never go away, but can be significantly reduced with loyal relationships and proven quality. Customer satisfaction. Power and Associates gives ‘customer satisfaction’ awards to airlines. Do I need to say anything more about how ridiculous customer satisfaction is? Insincere follow-up.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

AUGUST 1, 2016

This is the “master” quality. Easier stated: “google-able” by you and any customer they might visit. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Taking Joy in Serving Others.

Succession 50

Succession Open-book Customer Loyalty Learning-by-Doing 50

Strategy Driven

DECEMBER 14, 2015

The success with which this stall is able to handled is directly related to the quality of the relationship that’s been built with your prospect or customer. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Seminar 50

Seminar Incentives Objective Price 50

Strategy Driven

AUGUST 4, 2014

What you want is something the customer can win on value, and then go home and tell all their friends, “This is the best stuff I’ve ever had! It’s all about quality. You’ve got to go to Bob’s retail marketplace and buy it.” It’s all about reputation. It is not all about price anymore.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JANUARY 26, 2015

And most of the time, the amount of the tip is based on the perceived service or quality. Sometimes it’s a combination of qualities: food plus server’s performance. Ever leave a tip? Sure you have. But these days, tipping has changed. Everyone seems to have his or her hand out, asking – no, begging – for more money.

Tips 50

Tips Customer Loyalty Competitive Advantage Books 50

Strategy Driven

APRIL 28, 2014

If there are other elements that are being factored in the sale (terms, split order, speed of delivery, quality of product, reliable service), you need to know that too. What are the options beyond price that are part of the consideration. If price is the only option, you need to know that. Now for the nitty-gritty.

Customer Loyalty 58

Customer Loyalty Price Objective Competitive Advantage 58