Chart Your Course

MARCH 4, 2013

When a business shortchanges their labor or quality – its products, services, or level of customer service can suffer. To weather economic storms, businesses must continue to invest in their leaders and employees – and hire, train and retain the best people with greatness in mind. Front-line employees need training.

Cost 206

Cost Customer Loyalty Loyalty Training 206

HR Digest

AUGUST 11, 2023

Lead by Example: The Power of Ethical Leadership Ethical leadership sets the tone for the entire organization. Comprehensive Ethics Training: Empowerment Through Knowledge Ethics training should be an ongoing process, integrated into the fabric of the organization.

Human Resources 98

Human Resources Ethics Resources Management 98

Eric Jacobson

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. When you do so, you will not only save this customer, you also save others who would not have taken the time to tell you when something is wrong.”

Training 50

Training Retail Guidelines Follow-up 50

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand. The boss will never go for that.&#

Loyalty 399

Loyalty Blog Leadership Brand 399

Tanveer Naseer

DECEMBER 20, 2016

The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your staff to deliver great customer service should be a continuous process.

Performance Review 100

Performance Review Review Loyalty Customer Loyalty 100

Mark Sanborn

AUGUST 31, 2022

Hiring for attitude is one way to avoid rude results, just as setting expectations and providing basic training–especially at the front line of customer contact–is critical. Rude behavior creates rude results: lost revenue and customer loyalty. Negative feedback needs to be dealt with immediately.

How To 76

How To Customer Loyalty Loyalty Politics 76

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Chart Your Course

OCTOBER 2, 2012

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” 2) Deploy a leadership strategy. It has a huge impact on the bottom line.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Customers always have and will be the most valuable asset of every successful business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

APRIL 2, 2012

There are no two companies that train alike. From my personal observation over the past five years, training (especially sales training) is in decline. Training budgets follow the economy and corporate profits. I wince at the word training, because I have always associated it with lions and elephants. What to do?

Education 50

Education Training ROI Loyalty 50

Strategy Driven

SEPTEMBER 16, 2013

’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. Great leaders train WITH their people, continuously. Leaders must train to be better leaders. BUT not without gambling.

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Brigette Hyacinth

JUNE 3, 2019

Engaged employees drive higher customer satisfaction and boost the bottom line. A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Chart Your Course

AUGUST 14, 2012

Please keep us in mind if your organization needs a speaker or training program for 2012.I Here are seven steps to build customer loyalty. They hire just anyone, provide little or no training and place them on the front-line with customers. Sustain on-going training and reinforcement. Charting your course!

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

HR Digest

OCTOBER 13, 2023

However, sales goals can be more complex as well, combining customer loyalty with the sales process in an efficient manner. It can also be a review of what internal training a company might want to offer its employees.

Planning 52

Planning Incentives Market Penetration System 52

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Women on Business

DECEMBER 2, 2010

If Buddy was originally trained to be a toymaker, how well did he compete against the other elves? Building Customer Loyalty Building customer loyalty by being loyal to them. But let’s assume that Buddy is indeed an elf, developed and created by the North Pole to fill a need…to make toys.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Chart Your Course

AUGUST 14, 2012

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” 2) Deploy a leadership strategy. It has a huge impact on the bottom line.

Newsletter 165

Newsletter Insurance Class Workshop 165

Skip Prichard

OCTOBER 20, 2020

My writing, speaking, training, and consulting are all focused on helping business people get and stay profitable as well as build wealth. “A What are some ways to generate customer loyalty to encourage predictable revenue streams? Imagine what would happen if every business were profitable. ” -Ruth King.

Loyalty 131

Loyalty Long-term Bottom-up Proposal 131

Strategy Driven

SEPTEMBER 9, 2013

Pabulum leadership words really bug me – but not as bad as they may bug you if they’re uttered by your leader. So why is there so much leadership mediocrity? I read a lot of stuff about leaders and leadership. That’s leadership. You just finished reading Leadership words that need to be banned.

Leadership 74

Leadership Diversity Customer Loyalty Competitive Advantage 74

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. You just finished reading What’s your proactive marketing approach to loyalty? !

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Strategy Driven

JANUARY 4, 2016

Contact every customer we have ever done business with – offer them help, ask them where the most help is needed, and ask them for more business. All out improvement of customer service. Faster shipping, faster turnaround of training modules, faster response to needs and questions, and memorable recovery for the rare mistakes we make.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. why is everyone smiling? why is everyone smiling?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Strategy Driven

JUNE 2, 2014

Customer loyalty. On-going, on-demand weekly training and reinforcement to both help and support salespeople in the field or on the phone. Real-world, web-based training available on all mobile platforms. Ask yourself: What type of training am I offering that actually HELPS my team improve and make more sales?

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Then train AND empower everyone with specific phrases and actions they can take on behalf of customers. What actions are you willing to take?

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

DECEMBER 22, 2014

Why is your online presence lacking, rather than having a dominant Google and social position that your customers and prospects would respect? Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? FREE StrategyDriven Trial Membership.

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Strategy Driven

JUNE 9, 2014

Here’s what to train and teach your salespeople : Teach why people buy rather than how to sell. Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. The NEW big picture of selling is quite simple.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Eric Jacobson

JUNE 3, 2020

"They can also be used as a resource for individuals who want to transform the way service is handled from the ground up, even when lacking the full commitment and support from organization-wide training and change efforts." To deliver sensational customer service, you need to have the right culture.

Mission Statement 65

Mission Statement Training Resources Commitment 65

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. Yell at the person who trained them.” The person delivering poor service is most likely to have been poorly trained or ill trained, or both. They’re doing what they were trained to do, and say what they were trained to say.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

JUNE 13, 2016

How many people will need to be trained? When can we set up training? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Objective Seminar Books 50

Strategy Driven

OCTOBER 14, 2013

We were trained to greet and treat customers in a different way,” said one of the agents. You know – smile, chat, be friendly, thank customers as you look them in the eye, and not use certain unfriendly words and phrases like ‘policy’ and ‘all set.’”. They don’t just train front-line employees, they train all employees.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

MAY 23, 2016

Have weekly internal positive attitude training. Each employee has the responsibility of representing their company to their customers in a way that reflects the image and reputation needed to build or maintain a great reputation and a leadership position. Set the example by being your best and doing your best. It’s you. !

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

MAY 2, 2016

Poor training – you aren’t getting adequately prepared to sell. That’s a training, sales skills and intensity issue. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! People aren’t buying.”.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

MAY 5, 2014

The tools, the training, and the encouragement to achieve will determine the salesperson’s ultimate belief, effort, and outcome. In addition, most salespeople resent the fact that their sales training is focused on the product rather than selling skills. Leadership has to change the word accountability to the word responsibility.

Planning 52

Planning Belief Systems Customer Loyalty Reputation 52