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Customer Satisfaction and The Deming Way at Gallery Furniture

Deming Institute

This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Dr. Deming taught us those type of things. The passion Mattress Mack has for customers and Dr. Deming comes through in this interview.

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Improving the Management System with an Understanding of Deming

Deming Institute

In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. This is useful as this is true for nearly every (every one that I know of) attempt to apply Deming’s ideas on management.

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It’s Time to Take a Stand Against Leadership Indecency

Art Petty

Leadership Indecency is an admittedly awkward, uncommon phrase. It's the perfect phrase to describe the many amoral examples and practices of leadership we encounter in our organizations and institutions. The post It’s Time to Take a Stand Against Leadership Indecency appeared first on Management Excellence by Art Petty.

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Management Quality and Productivity, under competent leadership

Mike Cardus

Deming to the Editor of Time Magazine 1981; Dear Sir, Your article about Japan in TIME for 30 March 1981 is excellent, but the paragraph concerning my work is ridiculous and can do a lot of harm to American industry at the very time when they need guidance. Dr. Deming did not just give a lecture in 1950. He has made 19 trips to Japan.

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Deming Podcast with Doug Hall

Deming Institute

He returns to the Deming Institute podcast again ( download ) and he shares his approach for using innovation or leadership to improve management practices. Doug talks about command and control management being too slow for businesses given the competitive markets today. Edwards Deming Institute ).

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Recommended aim, with examples

Deming Institute

Of all of Deming ‘s work, I think the bit with the most potential impact is also the bit that Deming kept close to his vest because it doesn’t advocate company growth as an aim , and his clients would not have understood. Note that Deming does advocate personal growth, which I think of as development.

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W. Edward Deming Discussing the Leadership We Need in Our Organizations

Deming Institute

Edwards Deming by Bill Scherkenbach (recording in February 1984, during this time Bill Scherkenbach worked at Ford and Deming was consulting with Ford). In this post I continue to explore this powerful video; it is part two of: Bill Scherkenbach’s Interview with Dr. Deming. This is a very interesting interview with W.

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