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Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Edwards Deming-based quality program within a particular trucking company, Mason Transporters. And such an aim is required for any Deming based effort. Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a a thesis at the Naval Postgraduate School). The thesis aims to.

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Is It Fun Being Led by You?

Lead Change Blog

We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. The benefits were significant.

Six Sigma 150
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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Begin discussion with top management team and train them. Share feedback with the chief and his management team. This begins at the top with the chief and the chief’s management team. An elected, rank-and-file police officer, is added to the chief’s management team. Discuss and ask employees; get feedback from them.

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Avoid the Improvement Hype Cycle

Harvard Business Review

In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system. Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.