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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

P&G''s Connect and Develop ) to increase velocity and quality of their new product introductions, the IT infrastructure support for this business process change is critical. A new component of the IT function must be developed to support this category of work: the Distributed Innovation Group (DIG). Improving Operational Efficiency.

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Uniting the Religions of Process Improvement

Harvard Business Review

BPM missionaries say processes and process knowledge embedded in software, an enterprise architecture, and a central process management organization sustain improvement. What's more, the company helped develop Hammer's PEMM concept and is now training Lean managers.