Six Disciplines

OCTOBER 4, 2011

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. Plan Operations: improve key processes; develop sales plan; plan resource capacity; prepare budgets. Kaplan and Dr. David P. Discipline I. Discipline III.

System 98

System Balanced Scorecard Execution Strategy 98

Six Disciplines

OCTOBER 4, 2011

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. Plan Operations: improve key processes; develop sales plan; plan resource capacity; prepare budgets. Kaplan and Dr. David P. Discipline I. Discipline III.

System 85

System Balanced Scorecard Execution Strategy 85

Strategy Driven

JULY 13, 2011

Since the unit’s reported financial results were so good, the executives at the corporate headquarters didn’t ask many questions about the drivers of the unit’s profits – until it was too late. One company we know had a particular business unit that consistently recorded growing profits and high levels of ROIC for about four years.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

CEO 9

CEO Norton Airlines Short-term 9

Harvard Business Review

DECEMBER 8, 2015

Many large corporations manage to find big bundles of shares (and huge amounts of cash) for executive compensation, even though there’s little relationship between senior-management pay and financial results. “Any other restaurant, I would just be scraping by,” shift supervisor Amanda Norton told the Boston Globe.

ESOP 8

ESOP Open-book Norton Loyalty 8

Harvard Business Review

OCTOBER 23, 2013

Another says she is most excited about the opportunity to change how the industry operates and have a big impact on improving lives. One sales manager, a former actor, recited Shakespeare at a customer meeting and won over skeptical executives. They can: Mastery: Help people develop deep skills.

Motivation 9

Motivation IPO Norton Open-book 9

Harvard Business Review

SEPTEMBER 18, 2015

Nudges like these speak to the power of developing interventions and policies that consider people for what they are: creatures whose information-processing capacity and emotions limit them from being rational agents. Well-designed behavioral studies can offer policymakers useful insights into human behavior that can improve policies.

Letter 8

Letter Policies Norton Bottom-up 8