Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

CEO 14

CEO Norton Airlines Short-term 14

Harvard Business Review

OCTOBER 23, 2013

One sales manager, a former actor, recited Shakespeare at a customer meeting and won over skeptical executives. As my HBS colleague Michael Norton shows in his book Happy Money , giving to others boosts happiness. They can: Mastery: Help people develop deep skills. .” “Our products change lives.”

Motivation 14

Motivation IPO Norton Open-book 14

Harvard Business Review

DECEMBER 8, 2015

Many large corporations manage to find big bundles of shares (and huge amounts of cash) for executive compensation, even though there’s little relationship between senior-management pay and financial results. “Any other restaurant, I would just be scraping by,” shift supervisor Amanda Norton told the Boston Globe.

ESOP 8

ESOP Open-book Norton Loyalty 8

Harvard Business Review

SEPTEMBER 18, 2015

Nudges like these speak to the power of developing interventions and policies that consider people for what they are: creatures whose information-processing capacity and emotions limit them from being rational agents. For anyone interested in human behavior and decision making, September 15 will likely be a day to remember.

Letter 8

Letter Policies Norton Bottom-up 8

Harvard Business Review

DECEMBER 19, 2012

If you take a typical group of mid-level executives and ask if they've ever been promoted to lead their peers, 90% of them will say yes," says Michael Watkins, the chairman of Genesis Advisers and author of The First 90 Days and Your Next Move. What the Experts Say. "If You can say something like, "I understand you're disappointed.

Management 12

Management How To Norton Case Study 12

Harvard Business Review

DECEMBER 13, 2017

There are core competencies that every PM must have – many of which can start in the classroom – but most are developed with experience and good role models and mentoring. If the best PMs have well developed core competencies and a high EQ, does that mean that they are then destined for success no matter where they work?

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

AUGUST 24, 2017

“Dealing with colleagues who don’t listen is both hard and frustrating,” says Sabina Nawaz, a global CEO and executive coach. “He also suffered from selective amnesia — we’d have a good meeting, develop a plan, and then he would ‘forget’ what we talked about.” What the Experts Say.

How To 15

How To Follow-up Norton Case Study 15

Coaching Tip

SEPTEMBER 20, 2011

The institutions of modern developed societies, whether governments or companies, are not prepared for this social power. It's not about the top executive dictating what needs to be done and when, it's about providing individuals with the power to connect.". People are changing faster than companies and governmental agencies. "I

Power 102

Power Norton Hamel Leadership 102

Harvard Business Review

JUNE 4, 2015

At the same time, research is beginning to peel back the layers about what the general public knows about executive compensation — and all indications are that we’re woefully ignorant. Currently, companies aren’t required to disclose their CEO-to-worker pay ratio (in the U.S. but are still higher than the ideal).

Norton 8

Norton Retail CEO Discount 8