Skip Prichard

JULY 19, 2021

Leadership is about showing common courtesies, caring and encouraging the growth and development of those whom you lead. We were all in Newport, Rhode Island, to attend the Navy’s prestigious leadership development course known as Command Leadership School. The term “paradigm shift” is a well-worn term.

Leadership 133

Leadership Crisis Learning-by-Doing Team 133

Harvard Business Review

SEPTEMBER 11, 2017

Change Documentation Develop and implement a standard set of training modules on key skills-based aspects of the new way of working. Testing and Learning Identify—and actively communicate and learn from—short-term wins. Benchmarks for Success Measure progress toward the goal.

Content 9

Content Katz Forrester Budgeting 9

Harvard Business Review

APRIL 18, 2011

Our operations departments were focused on our products and services, our finance teams on collecting payments, and our sales and business development teams on meeting short-term revenue goals. Paul Hagen is a Principal Analyst at Forrester Research where he serves customer experience professionals.

B2C 14

B2C B2B Forrester Budgeting 14