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Putting Humans at the Center of Health Care Innovation

Harvard Business Review

We have closely studied three of these models: The Helix Center at Imperial College London, the Center for Innovation at the Mayo Clinic, and the Consortium for Medical Technologies at Massachusetts General Hospital. To source ideas, it often runs two-day hack-a-thons on specific health care challenges.

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How the Architecture of Hospitals Affects Health Outcomes

Harvard Business Review

They looked at 12 diverse facilities for evidence of how unit design affects Caesarean rates. The Cholera Treatment Center in Haiti, developed in partnership with Haitian health care provider Les Centres GHESKIO, incorporates a wastewater-treatment system designed to prevent recontamination of the water table, stopping the spread of disease.

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The Cure for the Not-for-Profit Crisis

Harvard Business Review

It is the more versatile, general-purpose charities — including such well-known, diverse institutions as The United Way Worldwide and the Salvation Army — that are faring the worst. But the financial meltdown has not affected all charities and not-for-profits equally.

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Is the Confidence Gap Between Men and Women a Myth?

Harvard Business Review

In research with Margarita Mayo of IE Business School and Natalia Karelaia of INSEAD, I took a different angle on the confidence factor and its relationship to organizational influence. It also reflects how the burden of managing a gender-diverse workplace is placed on the female employees themselves. Men are held to a lower standard.

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Here's How to Actually Empower Customer Service Employees

Harvard Business Review

Take McDonald''s for example—the organization''s recent confession to franchisees that 20 percent of customer complaints are due to "unfriendly service," with "rude or unprofessional employees" as the number one complaint is a reminder that the final customer touch point often determines whether or not customers return. Navy SEALs.

Mayo 9