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Anti-Manifesto: What Executive Coach Tony Mayo is not

Tony Mayo

I do not create documents or deliverables. I am not a consultant. I do not parachute in to do the job of my client or of their employees. I do not press my advice on clients or try to make their decisions. Click to read how a client describes being coached by Tony […].

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Why work for nothing?

Tony Mayo

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences? Add it as a comment.

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

Bean, Mayo Clinic, MOD Pizza and Bob’s Red Mill to the layer of B2B companies whose names are lesser known but equally great – I can assure you that flashy perks have little to do with performance. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents.

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The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

Among the implementing provider groups, Mayo Clinic stands out for its exemplary approach, which has enabled it to consistently enhance care delivery and realize cost efficiencies. We believe that others can learn from Mayo’s disciplined approach for value realization projects. select a project team with the right skill sets.

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Bank of America: Yesterday and Today

Coaching Tip

When the founder of WikiLeaks , Julian Assange, bragged late last month that his group was about to “take down” an American bank with a mother lode of damaging insider documents, the scuttlebutt on Wall Street quickly turned to Bank of America, sending its shares down more than 3 percent in a day.

Banking 105
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An Alternative to Health Care M&A

Harvard Business Review

We at Mayo Clinic believe remaining independent and forging a clinical affiliation is a powerful alternative means for integrating care. In 2011 Mayo elected to follow this course. We chose to support independent medical centers by creating the Mayo Clinic Care Network. What’s the alternative?

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Integrating Maintenance of Board Certification and Health Systems’ Quality-Improvement Programs

Harvard Business Review

To address this shortcoming, Mayo Clinic formed a partnership in 2009 with the American Board of Family Medicine, the American Board of Internal Medicine, and the American Board of Pediatrics to create a pilot program: the Multi-Specialty Portfolio Program for Part IV MOC. Authority and Structure. Review and approve QIPs.