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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

We hear similar ideas in Peter Drucker’s bestseller, The Age of Discontinuity , where he argues that all sectors of society are “affected with the public interest” but must operate in symbiosis, like an orchestra—each playing its own part in collaboration with other institutions.

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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

In my work in competitive intelligence I have met many managers and executives who made major decisions involving billions of dollars of commitments with only scant attention to the likely reaction of competitors, the effect of potential disruptors, new approaches offered by startups and the impact of long-term industry trends.

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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

Peter Drucker famously said that the point of a business was to create a customer. As Clayton Christensen likes to note , the primary job of leadership today is to “source, assemble, and ship numbers.” And short-term numbers at that. Innovation Leadership Strategy' No, it’s to maximize shareholder value.

Levitt 10
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What All Great Leaders Have In Common | N2Growth Blog

N2Growth Blog

Another benefit is that much of the content produced in this medium is not from the typical industry pundits, but rather true “in the trenches” thought leaders that see things coming long before journalists report it in the news, or the so-called gurus publish it in their latest book. I'm sure our readers will find it to be of benefit.

Blog 419
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An Entrepreneurial Society Needs an Entrepreneurial State

Harvard Business Review

Drucker Forum 2016: The Entrepreneurial Society. This post is one in a series of perspectives by presenters and participants in the 8th Global Drucker Forum. This includes basic research, applied research, and downstream patient and strategic long-term finance to companies. billion in public support.