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Change Management Lessons from Eating Snakes and Rats

Lead Change Blog

Keep that perspective in mind as our change management back story. Students who were brave early adopters followed them, filling their plates and heading for a table to show off to their buddies, all with the admiration of the instructors. Change Management Starts With Compelling Rationale. There was much, much more.

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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

Your CFO and finance team can take a leadership role here. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth. The company's managers felt helpless and frustrated. Several managers advocated dropping the system. Organized learning.