Harvard Business Review

NOVEMBER 4, 2014

You’re driving down the road and the “check engine” light appears on your dashboard. But if you decide to keep driving, you risk something far worse happening to your engine – and your livelihood. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC).

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

You’re driving down the road and the “check engine” light appears on your dashboard. But if you decide to keep driving, you risk something far worse happening to your engine – and your livelihood. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC).

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

SEPTEMBER 30, 2014

Technology has tremendous potential to be the engine of increasing human, organizational, and economic prosperity. However, digital technology is not the true story. Fulfilling technology’s potential will require leaders to recreate the way their institutions operate in a world of digital ubiquity.

Management 11

Management Drucker Technology Information Technology 11

Harvard Business Review

DECEMBER 4, 2013

Network effects are the not-so-secret sauce profitably flavoring Amazon’s recommendation engines and Apple’s App Store. But managing network effects as technology byproducts is a bit like treating cars as extensions of internal combustion engines; technically accurate, yes, but missing the larger purposes and points.

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

AUGUST 14, 2012

soldiers operating a radar station saw something that looked like an incoming airplane; they telephoned an officer, who told them to forget it (the attack occurred 53 minutes later). Second, they also need to be authorized to follow through to see that the information is really acted upon (vs.

Management 14

Management Licensing Crisis Hedge 14

Harvard Business Review

DECEMBER 31, 2015

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

NOVEMBER 9, 2011

That's what we found when we studied the top management teams of companies in Europe over the past three years. Part of the problem may be in the backgrounds that companies desired: 85% of COOs had experience in operations, strategy, or finance. What role does he or she play in the organization? What do you think?

COO 11

COO Sample Telecommunications Automotive 11

Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. Managers noted historical trends and revised processes, and engineers developed code that was then baked into computing systems.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. for leaders and 3.2%

Company 8

Company Operations Human Capital Business Model 8

Harvard Business Review

MARCH 2, 2018

We have closely studied three of these models: The Helix Center at Imperial College London, the Center for Innovation at the Mayo Clinic, and the Consortium for Medical Technologies at Massachusetts General Hospital. This is the first time within the NHS that designers, engineers and clinicians have been brought together to co-create.

Health Care 9

Health Care Innovation Mayo Stage-Gate 9

Harvard Business Review

DECEMBER 21, 2011

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. Most process engineering starts out as a project," Coco explained. "If For example, HR managers tend to defend the status quo. These are "people skills.".

Six Sigma 14

Six Sigma Skills Team Compliance 14

Strategy Driven

NOVEMBER 21, 2011

Addressing a managers meeting, Brian Halla, CEO of National Semiconductor Corp., Listening with their full attention, the audience members heard Mr. Halla talk about his concern about the economy, then lead to the need for managers to look for near-term opportunities for growth. Yet another good grabber is the startling fact.

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

OCTOBER 18, 2016

How does your organization manage the money it spends on digital? In essence, digital investments should be planned and managed according to their current and future contribution to business performance. With this model, an investment can be defined as strategic, key operational, support, or high potential.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

AUGUST 29, 2013

So just when electric systems need to operate flawlessly — whether to power air conditioners, pump water, or heat homes — long-term challenges to power grids are multiplying. New workers are not entering the market as fast as veterans — particularly engineers — are retiring. In the U.S.,

Energy 8

Energy Industry Engineering Technology 8

Harvard Business Review

AUGUST 6, 2014

Unfortunately, most hiring managers conflate the types of talent and temperament necessary for these roles. They usually operate with clear metrics (such as profits, clicks, purchases) and can piece together a myriad of technical tricks to build very sophisticated models that drive performance. Hiring Information & technology'

Incubator 9

Incubator Information Technology Metrics Analysis 9

Harvard Business Review

DECEMBER 6, 2012

will require aligned goals and supporting systems to manage work between partners. To manage the rising tide of knowledge work performed by a younger generation of employees, Process Strategy 2.0 To speed operations and improvement, Process Strategy 2.0 Let's explore what Process Strategy 2.0 is all about: 1.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

DECEMBER 6, 2018

Instead they are waiting for the technology to mature and for expertise in AI to become more widely available. They are planning to be “fast followers” — a strategy that has worked with most information technologies. We think this is a bad idea. It takes time to discover, disambiguate, and deploy knowledge.

Company 8

Company Maturity System Engineering 8

Harvard Business Review

OCTOBER 4, 2012

It was the first computer to bring a graphical user interface (GUI) to market, meaning that people with no knowledge of text based-operating commands could finally navigate the world of personal computing. However, despite the fact that Apple brought it to the general public, the company didn't pioneer the technology.

Innovation 15

Innovation Company Technology Commitment 15

Harvard Business Review

APRIL 18, 2016

But it’s dangerous and naïve to assume that better technology and more data guarantee better outcomes. Remember Long-Term Capital Management ? An integrated strategy machine is the collection of resources, both technological and human, that act in concert to develop and execute business strategies.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

JUNE 18, 2014

The Google case should motivate telecoms and global corporations to integrate privacy into their operational models, instead of treating them solely as issues of compliance. Reputation management companies, which work to bury search engine results, could also offer request services to individuals. Integrating privacy officers.

Innovation 8

Innovation Safe Harbor Compliance Information Technology 8

Harvard Business Review

JUNE 24, 2014

While organizational culture issues took center-stage, the agency’s antiquated systems for personnel management, appointment booking, and medical histories probably made things worse. Give us a sense of the challenge of keeping up with technology as a military CIO. Take the recent Department of Veterans Affairs scandal.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

APRIL 24, 2013

To succeed at the first, companies should set up and manage a "data laboratory," staffed with data scientists , who question everything; a loose structure that promotes collaboration; a longer-term focus; and a culture that values creativity and the pursuit of "deeper understanding" above all else. Information & technology Operations'

Information Technology 8

Information Technology Long-term Industry Metrics 8

Harvard Business Review

AUGUST 5, 2015

The median age is 24, and local universities produce over 130,000 graduates in information technology and engineering each year. For example, American services marketplace Thumbtack leverages close to 1,000 home-based contractors in the Philippines to help with business operations.

Outsourcing 8

Outsourcing Technology B2B GDP 8

Harvard Business Review

APRIL 20, 2016

Toyota hired Deming to train hundreds of the company’s managers, eventually capitalizing on his expertise to develop the famous Toyota Production System — the primary source of today’s “lean” thinking. Shewhart taught this iterative and incremental-development methodology to his mentee, W.

Agility 8

Agility Nonaka Takeuchi Innovation 8

Harvard Business Review

SEPTEMBER 22, 2016

Executives are wrestling with managing a proliferation of devices, protecting data, securing networks, and training employees to take security seriously. Android is a fragmented mobile operating system. Educate employees and upper management. Educating upper management is a different task for information technology executives.

Chief Information Officer 8

Chief Information Officer Wireless Download Education 8

Harvard Business Review

APRIL 5, 2018

Over the past few decades, Silicon Valley has been such a powerful engine for entrepreneurship in technology that, all too often, it is considered to be some kind of panacea. In the Bay Area, however, small venture capitalists, many of whom were ex-engineers themselves, invested in entrepreneurs. Jurgen Ziewe/Getty Images.

Technology 8

Technology Venture Funding Venture Capitalist Entrepreneur 8

Harvard Business Review

SEPTEMBER 17, 2014

Further, algorithms cannot (yet, anyway) tap intuition — the soft factors that are not data inputs, the tacit knowledge that experienced managers deploy every day, nor the creative genius of innovators. So what should managers, especially leaders, do? Algorithms only operate on the inputs they’re provided. They are not.

Tacit Knowledge 10

Tacit Knowledge Information Technology Crisis Trends 10

Harvard Business Review

JANUARY 20, 2015

But managers make it harder when they think about it only as radical industry reinvention. GE is outfitting its core industrial products – from jet engines and gas turbines to CT/PET scanners – with sensors that monitor various parts of the machinery. And only 15% said digital was helping them to create new business models.

Business Model 8

Business Model Insurance Technology Audience 8

Harvard Business Review

MAY 30, 2017

Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations.

Health Care 10

Health Care System Technology Airlines 10

Harvard Business Review

MARCH 28, 2014

When local and long distance telephone service operated as a regulated monopoly, for example, it was up to the government to set prices, approve the introduction of new services, ensure interchange, and subsidize access for high-cost rural and low-income consumers. Information & technology Innovation Internet'

Technology 8

Technology Information Technology Wireless Proposal 8

Harvard Business Review

SEPTEMBER 28, 2012

The world's biggest and fastest search engine can't help but generate terabytes and petabytes of actionable investment intelligence. In fact, Google chief economist Hal Varian (and other economists and forecasters) already use the search engine's data and analytics to predict economic futures. An HBR Management Puzzle.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

FEBRUARY 7, 2018

Today, many companies are exposed to intelligent device risks that could harm both their own operations as well as their customers. Managers have to figure out their higher and lower risk intelligent device vulnerabilities, add in redundant systems, and potentially set up the AI equivalent of tsunami early-warning systems.

Insurance 8

Insurance Contingency Plans Globalization Ethics 8

Harvard Business Review

OCTOBER 4, 2012

It was the first computer to bring a graphical user interface (GUI) to market, meaning that people with no knowledge of text based-operating commands could finally navigate the world of personal computing. However, despite the fact that Apple brought it to the general public, the company didn't pioneer the technology.

Innovation 8

Innovation Company Technology Commitment 8

Harvard Business Review

MARCH 14, 2014

s New Manufacturing Industry Looks Like (The Washington Post) The Engineering of the Chain Restaurant Menu (The Atlantic) Journalism Start-Ups Aren''t a Revolution If They''re Filled With All These White Men (The Guardian). Crisis management Information & technology Technology'

McGregor 8

McGregor Information Technology Crisis Management COO 8

Harvard Business Review

JANUARY 31, 2013

We see advances in materials, processes, and information technology that will make possible entirely new kinds of products and can radically alter how manufacturers operate. All over the world, automakers are mastering new drive train technologies. Nanotechnologies will potentially create a new era in microelectronics.

Globalization 8

Globalization Supply Chain Pharmaceuticals McKinsey 8

Harvard Business Review

FEBRUARY 8, 2018

Theories and practices of management often spring from the opportunities created by new technologies. The complex calculations of the field known as Operations Research were enabled by mainframe computing. The constant relationship between management theory and applied technology shouldn’t be too surprising.

Management 11

Management Software BPM Technology 11

Harvard Business Review

JULY 15, 2013

While the CIO needs to understand the business to add value, equally true is that senior leadership and the board of directors don''t understand how to incorporate technology in their strategy, and some don''t even see the need to do so. They also worked with the CIO to help them to understand the business.

CIO 8

CIO Crisis Competitive Advantage Webinar 8