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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Improving Operational Efficiency.

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Uniting the Religions of Process Improvement

Harvard Business Review

BPM missionaries say processes and process knowledge embedded in software, an enterprise architecture, and a central process management organization sustain improvement. Most missionaries of the BPM religion come from a heritage in information technology.