Ethics Globalization Hotels Management 
The Horizons Tracker
NOVEMBER 23, 2023
In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits.
Marshall Goldsmith
FEBRUARY 8, 2018
Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.
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Marshall Goldsmith
JUNE 28, 2017
Whitney Johnson – Thinkers 50 award-winning Management Thinker 2015-17, Disruptive Innovation expert, author Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. General Bernie Banks – Former General US Army, head of Leadership Development West Point, currently Associate Dean Northwestern Kellogg School of Management.
Harvard Business Review
JUNE 13, 2012
For enterprise risk management, key policies include a statement of risk appetite and explicit risk tolerance levels for critical risks. The company's performance measurement and incentive systems, and the degree to which risk management is considered, will also have a profound impact on employee behavior. Set clear policies.
Harvard Business Review
MARCH 10, 2015
This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Who is truly more valuable to an airline or hotel chain? Loyalty here is as much about ethics as it is business. They’re rewriting the economic rules about customer value.
Harvard Business Review
JANUARY 16, 2015
Visitors staying at Starwood’s Aloft Hotel in Cupertino, California, not only have the luxury of humans greeting them and toting around their luggage. What all of this boils down to is the fact that the robots-and-jobs question isn’t merely an economic or macro-societal one ; it’s also a fairly complicated management issue.
Harvard Business Review
JUNE 26, 2015
But certain organizations, such as PepsiCo and Starwood Hotels and Resorts, are also analyzing employee data to create profiles of their most successful people — this gives them valuable benchmarks for outsiders. Talent recruiters and managers will also want to consider factors such as costs, ethics, and user experience.
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